Cannot open some attached pdf files

G

Guest

Hi,

The company that I work for has an application that can print a report to
pdf (with the amyuni document converter) and then attached it to a new email
and send it. The email is always in text format and the report is always
called 'report.pdf'. One of our customers has the following problem.

From all the reports this customer sends by email, there are only two
reports that can never be opened after emailing it. There is no problem
opening the pdf of other reports. We have investigated this and found the
following:

1) before sending, the sender can open the attached pdf without a problem.
2) after sending, recipients (any) cannot open the pdf
3) if the attached pdf is saved to the desktop before sending, it can be
opened. If that pdf is then attached to another email and send, the recipient
cannot open it.
4) if the pdf that is saved to the desktop is zipped and then attached to an
email, it CAN be opened.

Because there is only a problem after emailing the pdf, it looks like it is
a problem with the email client (Outlook, not Express) or the email server.
However, if it is the email client/server, then how can it be that the issue
always occurs with the 2 reports in pdf, and not with the others?

Thanks for any input
John-Pierre
 
R

Roady [MVP]

Are they also using Outlook? Clear the SecureTemp folder and try again;
http://www.howto-outlook.com/faq/securetemp.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Hi,

The company that I work for has an application that can print a report to
pdf (with the amyuni document converter) and then attached it to a new email
and send it. The email is always in text format and the report is always
called 'report.pdf'. One of our customers has the following problem.

From all the reports this customer sends by email, there are only two
reports that can never be opened after emailing it. There is no problem
opening the pdf of other reports. We have investigated this and found the
following:

1) before sending, the sender can open the attached pdf without a problem.
2) after sending, recipients (any) cannot open the pdf
3) if the attached pdf is saved to the desktop before sending, it can be
opened. If that pdf is then attached to another email and send, the
recipient
cannot open it.
4) if the pdf that is saved to the desktop is zipped and then attached to an
email, it CAN be opened.

Because there is only a problem after emailing the pdf, it looks like it is
a problem with the email client (Outlook, not Express) or the email server.
However, if it is the email client/server, then how can it be that the issue
always occurs with the 2 reports in pdf, and not with the others?

Thanks for any input
John-Pierre
 
G

Guest

Thanks.
Yes sender and recipipent both use Outlook.

Do you mean clearing the secure temp folder from the recipient? That would
not help since the problem is caused at the sender (or between the sender and
recipient). No matter where the email with pdf is sent to, nobody can open
that specific pdf.

Note that the attached pdf is always calles 'report.pdf', only the
'contents' may be a little different, depending which report was printed to
pdf and emailed. The problem always occurs with the same report that is
printed to pdf. So
- If the sender prints report 'A' and report 'B' 2 to pdf, there are 2
emails, each with an attached 'report.pdf'.
- Then all recipients can always open report 'A', but non of the recipients
can open report 'B'.
- The issue always occurs with the same report 'B', so also when it is send
again on the same or another date.
- It is not a problem with the pdf, because eventhough the recipients cannot
open it, the sender always can.
 
R

Roady [MVP]

Alright, but when report B is first saved to a different location (like the
Desktop or something) instead of directly opened from within Outlook does it
work then? Also, do they still have report A open in Adobe when they try to
open report B and does it make a difference if they close it first?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Thanks.
Yes sender and recipipent both use Outlook.

Do you mean clearing the secure temp folder from the recipient? That would
not help since the problem is caused at the sender (or between the sender
and
recipient). No matter where the email with pdf is sent to, nobody can open
that specific pdf.

Note that the attached pdf is always calles 'report.pdf', only the
'contents' may be a little different, depending which report was printed to
pdf and emailed. The problem always occurs with the same report that is
printed to pdf. So
- If the sender prints report 'A' and report 'B' 2 to pdf, there are 2
emails, each with an attached 'report.pdf'.
- Then all recipients can always open report 'A', but non of the recipients
can open report 'B'.
- The issue always occurs with the same report 'B', so also when it is send
again on the same or another date.
- It is not a problem with the pdf, because eventhough the recipients cannot
open it, the sender always can.
 
G

Guest

Yes and no.

I found an answer in the forum of the supplier of the pdf converter.

The problem occurs with small PDF files that consist mostly of text content
and some binary data. The receiving application mistakenly treats the file as
text and not as binary, hence corrupting the PDF file. For more information,
see http://www.amyuni.com/forum/viewtopic.php?t=388
 
R

Roady [MVP]

Good thing you've found it and posting it here!
Enjoy your weekend!

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Yes and no.

I found an answer in the forum of the supplier of the pdf converter.

The problem occurs with small PDF files that consist mostly of text content
and some binary data. The receiving application mistakenly treats the file
as
text and not as binary, hence corrupting the PDF file. For more information,
see http://www.amyuni.com/forum/viewtopic.php?t=388
 

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