G
Guest
Hi,
The company that I work for has an application that can print a report to
pdf (with the amyuni document converter) and then attached it to a new email
and send it. The email is always in text format and the report is always
called 'report.pdf'. One of our customers has the following problem.
From all the reports this customer sends by email, there are only two
reports that can never be opened after emailing it. There is no problem
opening the pdf of other reports. We have investigated this and found the
following:
1) before sending, the sender can open the attached pdf without a problem.
2) after sending, recipients (any) cannot open the pdf
3) if the attached pdf is saved to the desktop before sending, it can be
opened. If that pdf is then attached to another email and send, the recipient
cannot open it.
4) if the pdf that is saved to the desktop is zipped and then attached to an
email, it CAN be opened.
Because there is only a problem after emailing the pdf, it looks like it is
a problem with the email client (Outlook, not Express) or the email server.
However, if it is the email client/server, then how can it be that the issue
always occurs with the 2 reports in pdf, and not with the others?
Thanks for any input
John-Pierre
The company that I work for has an application that can print a report to
pdf (with the amyuni document converter) and then attached it to a new email
and send it. The email is always in text format and the report is always
called 'report.pdf'. One of our customers has the following problem.
From all the reports this customer sends by email, there are only two
reports that can never be opened after emailing it. There is no problem
opening the pdf of other reports. We have investigated this and found the
following:
1) before sending, the sender can open the attached pdf without a problem.
2) after sending, recipients (any) cannot open the pdf
3) if the attached pdf is saved to the desktop before sending, it can be
opened. If that pdf is then attached to another email and send, the recipient
cannot open it.
4) if the pdf that is saved to the desktop is zipped and then attached to an
email, it CAN be opened.
Because there is only a problem after emailing the pdf, it looks like it is
a problem with the email client (Outlook, not Express) or the email server.
However, if it is the email client/server, then how can it be that the issue
always occurs with the 2 reports in pdf, and not with the others?
Thanks for any input
John-Pierre