Cannot open encrypted file after changing password

[Guest]

I have two files encrypted by checking the "Encrypt contents to secure data" option on the Advanced... tab. After I changed my password, I cannot open either of them. The popup dialog tells me Access denied, and I could not uncheck the option

After I requested our IT support department to reverse my password to the previous password, then I can open them. My system is XP Professional and under Microsoft Windows Network

Is this the expected behavior or something else? Is the private key associated with the password at the time when the file is encrypted

Hope someone can provide some insight

Thanks.

 

[Jupiter Jones [MVP]]

Phil;
Do the computer have all the latest updates including Service Pack 1?
Are you changing the password or resetting the password?
Do not reset the password.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/

I have two files encrypted by checking the "Encrypt contents to

secure data" option on the Advanced... tab. After I changed my
password, I cannot open either of them. The popup dialog tells me
Access denied, and I could not uncheck the option.

After I requested our IT support department to reverse my password

to the previous password, then I can open them. My system is XP
Professional and under Microsoft Windows Network.

Is this the expected behavior or something else? Is the private key

associated with the password at the time when the file is encrypted?

 

[Mark Dormer]

There is a hotfix for this issue

http://support.microsoft.com/default.aspx?scid=kb;en-us;316994

Regards
Mark Dormer

 

[Ben M. Schorr, MVP-OneNote]

There is a hotfix for this issue

http://support.microsoft.com/default.aspx?scid=kb;en-us;316994

Regards
Mark Dormer

I assume this only applies when the password is changed and not reset?

 

[Guest]

Yes, Ben. This only applies when the password is changed. After the password was set back to the previous when the file was encrypted, I could open it again

-Phi

There is a hotfix for this issu

I assume this only applies when the password is changed and not reset


-
-Ben
Ben M. Schorr, MVP-OneNot
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.ht
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.asp