Cannot install Brother DCP-130C

[Guest]

I am using Vista Home Premium on a Dell dimension E521. I have spent over 2
hours on the phone to Brother tech support and they cannot find a reason for
my problems as this printer should be vista compatible.

When I try and install it I get to a screen that asks me to insert the USB
cable. I do this but then it progresses no further. The printer and cable
both work as I tested them on an XP computer but something is stopping it
working with vista. Also in device manager it creates over 20 unknown
devices when I try and install the printer.

Has anyone come across this problem or may know how to help?

 

[JerryM]

Go into your BIOS and see that the USB ports are activated.

 

[Guest]

the port I'm using is the one that my external hard drive has been plugged in
to and I've not had any problems with it, I've also just plugged a flash
drive in to it and it is recognised. So unfortunately I don't think it's the
port not being active.

 

[Guest]

The port I'm using is one that I've been running an external hard drive from
and it had no issues with recognising that when it was plugged in.

Unfortunately I don't think it's a port problem, I've also tried it in a
different port and still had no joy.

 

[Cal Bear '66]

Have you tried to "completely" remove the old drivers first.

Just deleting the printer from the Printers folder does not completely remove
it.

In the Printers window, File > Run as Administrator > Server Properties, Drivers
tab, highlight the printer and press the Remove button.

Reboot, and perhaps tried the Run as Administrator again to re-install the
Printer?

 

[Guest]

Thanks for your advice.

The tech support guy at Brother had already given me a package to fully
uninstall the drivers. However after the third try at restoring the system
to a point before I initially tried to install it, leaving it switched off
for a while and altering usb ports yet again it has now recognised it and
installed.