Hi Emily,
It's difficult to determine what the problem is without more information.
I'd suggest trying it again and then writing down the error number and the
exact message (for example "0xC00D0FAA: Cannot copy the files"). You can use
that information to search for troubleshooting instructions in the Windows
Media Error Center.
To get to the Windows Media Error Center:
In Windows Media Player, on the Help menu, click Help Topics and then search
for "error center".
Hope this helps.
--
Matt Evans
Technical Editor, Microsoft
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