Cannot connect Vista Fax and Scan to SBS Shared Fax

[Guest]

Hi Russ,
Went through this yesterday with Dan.
Nope I have full permissions. Here is a portion of the email I sent him.

Here are my results

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\asthomas>ping usap-svr1

Pinging usap-svr1.USAPhotonics.local [192.168.1.3] with 32 bytes of data:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time=1ms TTL=128

Ping statistics for 192.168.1.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\asthomas>net view \\usap-svr1
Shared resources at \\usap-svr1

SBS Server

Share name Type Used as
Comment

-------------------------------------------------------------------------------
Address Disk
"Access to address objects"
CanonPC1 Print
Canon PC1200/iC D700
CertEnroll Disk
Certificate Services share
ClientApps Disk
Windows Small Business Server Client Applications
clients Disk
Windows Small Business Server Client Setup
EN1 DVD Disk
Server DVD Drive
Fax Print
Fax
faxclient Disk
Microsoft Shared Fax Clients
NETLOGON Disk
Logon server share
OKIColor Print
OKI C5150n
PagePro 1250W Print
\\AST_PRINTSVR\P1
SYSVOL Disk
Logon server share
tsclient Disk

tsweb Disk

USAP-SVR1.LOG Disk
Exchange message tracking logs
Users Disk
Users Shared Folders
The command completed successfully.

Also elevated to Run Fax and Scan as Administrator, typed in the IP address
as suggested and still locked up.

--
_________
Andrew

They are still suspicious that this is a firewall / ICF issue. They need to
know if you can connect to regular file shares on that SBS2k3 Server from
the Vista Business Client.
--
Russ Valentine
[MVP-Outlook]

OK, great. Just let me know what you need.
--
_________
Andrew

I'm already working directly the developers. They suspect it is related
to
the stricter security measures in Vista. They may need clarification on
the
procedures you've tried, so don't wander off.
--
Russ Valentine
[MVP-Outlook]
I have had an answer from Dan (below in quotes) so i eagerly await his
response. Also FYI (everyone) Microsofts 90 day support is CONDITIONAL.
I
was
told yesterday by Microsoft that if I WASN'T connected to a Domain then
it
would be free otherwise I had to get PRO support which is over $200.
Funny
as
all of the problems seem to be with people who ARE connected to a
Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow noon
on
this. We're transitioning into this feature right now & learning a lot
about
the implementation, so we'll figure it out as quickly as we can."
--
_________
Andrew


:

I think it may be the program, too. There have been a number of
similar
issues, but so far each has been solved by the use of an
unconventional
path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]
I also tried downloading and following the instructions on "Using
Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003
Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer and
send a
test page through it but I still cannot connect it through the MS
WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for
Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am
eager
to
find out what the issue is here.

--
_________
Andrew


:

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the other
posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue
and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as
administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator when
you
are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I have
to
pay
for
this?
I really hope its free as vista is (in my opinion) still
beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for
admonishing
me
to
do
so.
I will withdraw from offering any assistance and permit
you
to
solve
this
on
your own by opening a support incident with Microsoft. As
a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire
previous
posts
before
posting a suggestion.
I tried all the combinations with and without
backslashes
and
it
still
hangs.
I know there is another posting which is unanswered with
the
same
problem.
it seems like no one has the answer to this. could you
possibly
find
out
from
one of the guys at microsoft as we seem to be going
around
in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I can
see
the
questions
you
are
asking and I have done and gone through the same
things:
in the NETWORK FAX location in Vista Fax and Scan, I
have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I
cannot
even
kill
the
application, I have to restart because I get the
famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP friend
--
_________
Andrew


:

Perhaps you would like to start with what you tried
and
what
happened.
Spare
no detail. Pretend we aren't there watching. Rather
hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for work
and
they
both
have
Vista
Business installed. The server we have is SBS 2003
RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect
through

 

[Russ Valentine [MVP-Outlook]]

I've verified that Dan is working with the same folks I am. Since he's there
and I'm not, I'll count on him to figure this out and post the solution.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,
Went through this yesterday with Dan.
Nope I have full permissions. Here is a portion of the email I sent him.

Here are my results

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\asthomas>ping usap-svr1

Pinging usap-svr1.USAPhotonics.local [192.168.1.3] with 32 bytes of data:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time=1ms TTL=128

Ping statistics for 192.168.1.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\asthomas>net view \\usap-svr1
Shared resources at \\usap-svr1

SBS Server

Share name Type Used as
Comment

-------------------------------------------------------------------------------
Address Disk
"Access to address objects"
CanonPC1 Print
Canon PC1200/iC D700
CertEnroll Disk
Certificate Services share
ClientApps Disk
Windows Small Business Server Client Applications
clients Disk
Windows Small Business Server Client Setup
EN1 DVD Disk
Server DVD Drive
Fax Print
Fax
faxclient Disk
Microsoft Shared Fax Clients
NETLOGON Disk
Logon server share
OKIColor Print
OKI C5150n
PagePro 1250W Print
\\AST_PRINTSVR\P1
SYSVOL Disk
Logon server share
tsclient Disk

tsweb Disk

USAP-SVR1.LOG Disk
Exchange message tracking logs
Users Disk
Users Shared Folders
The command completed successfully.

Also elevated to Run Fax and Scan as Administrator, typed in the IP
address
as suggested and still locked up.

--
_________
Andrew

They are still suspicious that this is a firewall / ICF issue. They need
to
know if you can connect to regular file shares on that SBS2k3 Server from
the Vista Business Client.
--
Russ Valentine
[MVP-Outlook]

OK, great. Just let me know what you need.
--
_________
Andrew


:

I'm already working directly the developers. They suspect it is
related
to
the stricter security measures in Vista. They may need clarification
on
the
procedures you've tried, so don't wander off.
--
Russ Valentine
[MVP-Outlook]
I have had an answer from Dan (below in quotes) so i eagerly await
his
response. Also FYI (everyone) Microsofts 90 day support is
CONDITIONAL.
I
was
told yesterday by Microsoft that if I WASN'T connected to a Domain
then
it
would be free otherwise I had to get PRO support which is over $200.
Funny
as
all of the problems seem to be with people who ARE connected to a
Domain.

I will post ASAP.....Here is Dan's Reply...

"It looks like the fax dev is going to get back to me by tomorrow
noon
on
this. We're transitioning into this feature right now & learning a
lot
about
the implementation, so we'll figure it out as quickly as we can."
--
_________
Andrew


:

I think it may be the program, too. There have been a number of
similar
issues, but so far each has been solved by the use of an
unconventional
path
statement or by running elevated. I've seen 3 now that haven't.
--
Russ Valentine
[MVP-Outlook]
I also tried downloading and following the instructions on "Using
Windows
Vista and Outlook 2007 in a Windows Small Business Server 2003
Network"
but
still the same problem.

I can install the SBS fax through the connect a network printer
and
send a
test page through it but I still cannot connect it through the MS
WFS.
Makes
me think it may be the program???

I also contacted Dan Janni (MSFT) who is the lead developer for
Windows
Fax
and he said he will try and find out. The more the merrier I say.

I will post as soon as I hear anything. Same for you I hope. I am
eager
to
find out what the issue is here.

--
_________
Andrew


:

I've contacted them too. We'll see what turns up.

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
I didn't think I had to as I CLEARLY stated I had read the
other
posts
where
you asked EXACTLY the same questions.
I will contact Microsoft to see if they can resolve this issue
and I
will
post back the results.
--
_________
Andrew


:

Of course.
Read the posts before reposting the same question.
Nowhere did you state that you elevated WFS to run as
administrator.
--
Russ Valentine
[MVP-Outlook]
Of course, that was suggested in the other post.
Any idea how to contact Microsoft with this?
--
_________
Andrew


:

One other thought. Are you running as an administrator
when
you
are
configuring the client fax software?

--
Russ Valentine
[MVP-Outlook]
Hi Russ,
So, no solution then.....

How do I open a support incident with microsoft? Do I
have
to
pay
for
this?
I really hope its free as vista is (in my opinion) still
beta
software
although its been released.
--
_________
Andrew


:

I did read the entire post. Thank you so much for
admonishing
me
to
do
so.
I will withdraw from offering any assistance and permit
you
to
solve
this
on
your own by opening a support incident with Microsoft.
As
a
courtesy
for
the
rest of us, please post back with your solution.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,
Thanks for the reply, but try reading the entire
previous
posts
before
posting a suggestion.
I tried all the combinations with and without
backslashes
and
it
still
hangs.
I know there is another posting which is unanswered
with
the
same
problem.
it seems like no one has the answer to this. could
you
possibly
find
out
from
one of the guys at microsoft as we seem to be going
around
in
circles
here.

Many Thanks
_________
Andrew


:

Try dropping the backslashes.
--
Russ Valentine
[MVP-Outlook]
Also I have looked at an identical thread and I
can
see
the
questions
you
are
asking and I have done and gone through the same
things:
in the NETWORK FAX location in Vista Fax and Scan,
I
have
entered
my
server
name as:

\\usap-svr1
\\usap-svr1\
usap-svr1
\\USAP-SVR1

etc etc etc

still round and round the wait wheel turns and I
cannot
even
kill
the
application, I have to restart because I get the
famous
windows
(not
responding) quote.

I await your reply with a positive fix my MVP
friend
--
_________
Andrew


:

Perhaps you would like to start with what you
tried
and
what
happened.
Spare
no detail. Pretend we aren't there watching.
Rather
hard
for
us
to
guess
what's wrong when you provide no information.
--
Russ Valentine
[MVP-Outlook]
I just recently purchased 2 HP computers for
work
and
they
both
have
Vista
Business installed. The server we have is SBS
2003
RC1
and
it
has
a
shared
fax which all of our XP Pro machines connect
through

 

[Guillermo]

Hello guys

I'm having the exact same issue, has a solution been found? Been
searching the web to no avail.

Thanks!