Cannot connect to the internet

[C.B.]

I removed the Chinese XP operating system from my wife's laptop and
installed the English XP operating system prior to going to China so that I
could use it while visiting her family and friends. Upon my return to the
U.S. I did a clean install of the Chinese XP operating system to make it
easier for my wife to use, installing all the necessary drivers, the Dell
wireless drivers included.

I can't seem to connect to the internet even though I have a good wireless
connection from my modem/router. I'm sending packets but not receiving them.
I checked Device Manager and there's no problem there. I disconnected and
reconnected the modem and that didn't help. I went through all the
troubleshooting steps and came up with nothing. My modem is sending a signal
and my laptop is receiving it. My connection settings are properly set.

I decided on a whim to open a Command Prompt and type "ipconfig". I ended up
with nothing but zeros. I assume the lack of an IP address is the problem
but I don't know how to establish one. Considering I'm less than capable of
arriving at a successful solution I would appreciate any assistance anyone
can provide me.

C.B.

 

[Mr. Arnold]

I decided on a whim to open a Command Prompt and type "ipconfig". I
ended up with nothing but zeros. I assume the lack of an IP address is
the problem but I don't know how to establish one. Considering I'm less
than capable of arriving at a successful solution I would appreciate any
assistance anyone can provide me.

IPconfig /release and IPconfig /renew.....

Or reset TCP/IP on XP......

 

[44musikfan93]

I would look into to the network settings for the IP-Adress. Check the
option "Router gives IP-Adress" or else. I don't know because I'm german and
hav gotten a german laptop. Just check that. And that should help it.

 

[C.B.]

I appreciate your prompt reply, Mr. Arnold. When I use a Command Prompt to
initiate IPconfig /release and IPconfig /renew as you suggested I receive
the message "No operation can be performed on (Chinese words that my wife
can't seem to get me to understand) while it has its media disconnected."
The IP address shows as 0.0.0.0. and the Subnet mask is 0.0.0.0. Default
gateway shows nothing.

I tracked down several articles on resetting TCP/IP in XP but so far
everything I have done has produced no results. Again, on a whim, I decided
to connect the computer via Ethernet cable and I have no problems connecting
to the Internet and "ipconfig" in the Command Prompt shows the IP address,
the Subnet mask and the Default gateway. I can only assume that my problem
is with the Dell wireless card, although I am showing a good connection and
in Device Manager it shows no problem with the wireless card.

I'm going to leave the Ethernet cable attached and download all the
necessary updates, hoping that will solve the problem. I'll also go to
Dell's website and check for new wireless card drivers, etc, etc, etc. I've
never had this problem before when reinstalling the Chinese OS.

 

[Gene E. Bloch]

Possibly you have not set up your WPA or other security properly, or
possibly the router has MAC address filtering set, and you need to set it
to allow access from the other computer.

There is also a possibility that the subnets are different.