cannot connect to outlook

W

William.Chan

After configuring a fresh install of outlook 2007 to access my company's
exchange 2003 server on my windows vista ultimate 64bit, I try multiple times
to enter my password to access my account and it does not work. Error message
is "The connection to microsoft exchange is unavailable. Outlook must be
online or connected to complete this action." Clicking the ok response pops
up a microsoft exchange window with a general tab with two fields, name of
exchange server and mailbox. Clicking ok or cancel results in a new error
message "cannot open your default e-mail folders."

What I have tried so far:
1) KB927481 - there is no registry value corresponding to zeroconfigexchange
2) KB927612 - the server side resolution is not available to me, and the
workaround calls for a procedure that I have already done as a result of the
exchange settings (namely using password authentication)
3) OWA access works on the current environment as well as on another latop
no surprise there
4) Implementing the same kind of exchange settings in a new profile on
another latop running outlook 2007 also resulted in the same problem

I'm out of ideas now, could anyone help me out here?
 
M

Milly Staples [MVP - Outlook]

How are you connected to your network? Direct LAN connection? VPN? Other?
If other, please explain.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| After configuring a fresh install of outlook 2007 to access my
| company's exchange 2003 server on my windows vista ultimate 64bit, I
| try multiple times to enter my password to access my account and it
| does not work. Error message is "The connection to microsoft exchange
| is unavailable. Outlook must be online or connected to complete this
| action." Clicking the ok response pops up a microsoft exchange window
| with a general tab with two fields, name of exchange server and
| mailbox. Clicking ok or cancel results in a new error message "cannot
| open your default e-mail folders."
|
| What I have tried so far:
| 1) KB927481 - there is no registry value corresponding to
| zeroconfigexchange 2) KB927612 - the server side resolution is not
| available to me, and the workaround calls for a procedure that I have
| already done as a result of the exchange settings (namely using
| password authentication) 3) OWA access works on the current
| environment as well as on another latop no surprise there
| 4) Implementing the same kind of exchange settings in a new profile on
| another latop running outlook 2007 also resulted in the same problem
|
| I'm out of ideas now, could anyone help me out here?
 

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