cannot access web sites from internet explorer

[shaz]

i just installed windows 2000 pro and can not get on any
web pages with out the error message appearing ,i try
refreshing. my isp is working normally. please help

 

[Jan Il]

i just installed windows 2000 pro and can not get on any
web pages with out the error message appearing ,i try
refreshing. my isp is working normally. please help

What is the error message you are getting?

Jan

 

[slpxxx]

This sounds like the same problem I have. I posted this
earlier but did not get a response, any suggestions would
be gratefully received:

"Using Windows2000 on a Compaq laptop. After clearing
Sasser virus I am now unable to display web pages even
though I appear to be accessing my ISP without problem
(can see traffic on toolbar).

As have run Spybot and Adware, followed kbid=241344 and
tried uninstallling and re-installing IE (and BT
Connection Manager). I have accessed my account via
another PC (which worked OK so I know my account at the
ISP is OK) and have tried accessing a pay-as-you-go ISP
from the laptop, but get same error message.

I have also tried using another browser (Netscape) but
still get nothing!

Have run out of ideas - can anyone help please?

Regards & thanks
Steven L. Powell"

 

[Jan Il]

Hi!

This sounds like the same problem I have. I posted this
earlier but did not get a response, any suggestions would
be gratefully received:

"Using Windows2000 on a Compaq laptop. After clearing
Sasser virus I am now unable to display web pages even
though I appear to be accessing my ISP without problem
(can see traffic on toolbar).

As have run Spybot and Adware, followed kbid=241344 and
tried uninstallling and re-installing IE (and BT
Connection Manager). I have accessed my account via
another PC (which worked OK so I know my account at the
ISP is OK) and have tried accessing a pay-as-you-go ISP
from the laptop, but get same error message.

I have also tried using another browser (Netscape) but
still get nothing!

Have run out of ideas - can anyone help please?

If you have access to another computer, go here and check here. Download all
the programs and burn them to a CD, then load them to yours. Follow the
instructions here. Jim Byrd is very knowledgeable in this area and well
respected in the MS and other NG communities. There appears to be some
Windows Updates and patches that need to be reinstalled after the cleaning
process.

What You Should Know About the Sasser Worm and Its Variants
http://www.microsoft.com/security/incident/sasser.asp

MS Sasser Removal Tools: KB841720

(You will need to install the update released MS Security Bulletin MS04-011
to use this tool) Download the one for your machine from here:
http://www.microsoft.com/technet/security/bulletin/MS04-011.mspx

Then download the cleaning tool from here:
http://www.microsoft.com/downloads/...7e-1b6b-4fc3-90d4-9fa42d14cc17&DisplayLang=en
or
http://tinyurl.com/ywbw9

Then download the latest patches. Information on the vulnerability exploited
by this malware and corresponding patch can be found at the following link:

If you can, get these tools burned to a CD from another computer and load to
yours and then run them. When you can get to the Net, check for any Windows
or IE updates that my be needed after the cleanup.

I'm not an expert, so I'm afraid that is all that I can offer at this point.
Perhaps one of the guru's here can offer you a better solution.

Good luck.

Jan

 

[Robert Aldwinckle]

I have also tried using another browser (Netscape) but

still get nothing!

That should be a big clue that the problem isn't with IE.

Have you tried the LSPfix that others suggest for this case?
Use that and MVP as a search expression on Google Groups
first if not.

Can you connect using telnet? E.g open a command window and enter:

telnet -f telnet.txt www.microsoft.com 80

when the screen clears type: GET /
(GET <space> <slash> <Enter>)

Note: you won't be able to see your typing and you may have to try
more than once.

If you don't have a packet tracer and you don't get any input in telnet.txt
(capture file from above test) a better diagnostic that you will have than
watching lights flash is the following command line procedure. Do this
in a separate command window because the telnet test is part of it.

netstat -s >before.txt

Now do the telnet test in the other command window.
Wait for something to happen but don't wait so long that
other things start happening and messing up the statistics.
Then switch back to the second command window and finish with:

netstat -s >after.txt
fc before.txt after.txt >diff.txt
notepad diff.txt


Good luck

Robert Aldwinckle