Cannot access LAN while using dial-up

[Guest]

We have a user who until yesterday was able to dial-in to one of our
supplier's networks, and download a file from that network to a location on
our LAN. Today she can no longer do this. She can still dial up the supplier
and access everything she needs on that site, but when she tries to save to a
LAN location, the LAN is unavailable - the only place she can save things is
to her C drive. The ONLY thing that happened to this PC in between things
working and things not working was that it was unplugged and moved to a new
desk. I have reset the firewall (which is off, anyway, in our domain
environment), rebuilt the TCP/IP stack, and spoken very sternly to the PC in
question, but nothing has fixed the problem.

Anybody have any ideas?

 

[Robert L [MVP - Networking]]

Posting the routing table here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
We have a user who until yesterday was able to dial-in to one of our
supplier's networks, and download a file from that network to a location on
our LAN. Today she can no longer do this. She can still dial up the supplier
and access everything she needs on that site, but when she tries to save to a
LAN location, the LAN is unavailable - the only place she can save things is
to her C drive. The ONLY thing that happened to this PC in between things
working and things not working was that it was unplugged and moved to a new
desk. I have reset the firewall (which is off, anyway, in our domain
environment), rebuilt the TCP/IP stack, and spoken very sternly to the PC in
question, but nothing has fixed the problem.

Anybody have any ideas?

 

[Guest]

Here's the routing table.

Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 13 21 ca 06 42 ...... Broadcom NetXtreme Gigabit Ethernet
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.20.1 192.168.20.156 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.20.0 255.255.255.0 192.168.20.156 192.168.20.156 20
192.168.20.156 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.20.255 255.255.255.255 192.168.20.156 192.168.20.156 20
224.0.0.0 240.0.0.0 192.168.20.156 192.168.20.156 20
255.255.255.255 255.255.255.255 192.168.20.156 192.168.20.156 1
Default Gateway: 192.168.20.1
===========================================================================
Persistent Routes:
None

 

[Guest]

Routing table as requested!

Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 14 38 ba 6e c3 ...... Broadcom NetXtreme Gigabit Ethernet
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.64.1 192.168.64.181 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.64.0 255.255.255.0 192.168.64.181 192.168.64.181 20
192.168.64.181 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.64.255 255.255.255.255 192.168.64.181 192.168.64.181 20
224.0.0.0 240.0.0.0 192.168.64.181 192.168.64.181 20
255.255.255.255 255.255.255.255 192.168.64.181 192.168.64.181 1
Default Gateway: 192.168.64.1
===========================================================================
Persistent Routes:
None

 

[James Egan]

We have a user who until yesterday was able to dial-in to one of our
supplier's networks, and download a file from that network to a location on
our LAN. Today she can no longer do this. She can still dial up the supplier
and access everything she needs on that site, but when she tries to save to a
LAN location, the LAN is unavailable - the only place she can save things is
to her C drive.

Go into the dialup networking connection's tcp/ip advanced properties
and uncheck the box which says use default gateway on remote network.


Jim.

 

[Guest]

Simple, easy, and above all, effective. Thanks, mucho obligado!