Cannot access Internet Explorer Web Pages

[Guest]

I've WinXP installed on my Labtop & 1 users with Administrative Rights. This
user is working fine. Now I created 1 more user for my wife with Admin
Rights. In this user, when I try to login to Hotmail, after the username,
password screen, the next page is blank, nothing comes on the page. Even if I
open http://www.google.com, (it opens), but if I put any word in the search &
press enter, nothing happens on pressing the search button, the page just
stays there.

After this I again logged in my user, & everything is working fine & back to
my wife's account, still nothing is working.

Please tell me what could be the reason and how to resolve this.

 

[Don Varnau]

Hi,
Probably won't help, but first try...
Internet Options> Programs> Reset Web Settings. This may also be under IE>
Tools> Reset Web Settings.

Next...
It's likely that another program is causing this- possibly legitimate-
possibly malware. A BHO, add-on or third-party program can affect only one
user account.

[XP SP2] From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to
see if one of them is the culprit.
[Non SP2] Internet Options> Advanced> uncheck "Enable third-party browser
extensions." If either of these helps, you still need to find the
troublesome program. BHO or add-on.
ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm will help identify
and remove add-ons.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

See these sites for help with malware (adware, spyware, hijackers, etc.)
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]