Vicky said:
Have downloaded Macromedia Flash, no luck I have MSN messenger installed and
Skype of course, as for ActiveX I am unable to find any files of that name
on my computer, Should I download that, if so from where?
Vicky,
Please answer my questions and give more detailed descriptions of what
you are doing and what you are seeing. The picture that you are giving us
of your circumstances is incomplete and so far inconsistent.
If you went to the Macromedia Flash site you would have seen ActiveX
programming. If you had it disabled or if it was not working that site has
contingency pages in place which indicate to you clearly their requirements.
So, although you haven't explicitly said so (which would have been helpful)
I will assume that your Macromedia Flash support is now working and is at
the highest available level. Since that is the same level that I am at and since
I can use your problem page with that level we have now eliminated the possibility
that the site depends on a particular level of support.
Let's try again opening
http://www.skype.com with all those Prompts active
(i.e. as instructed in my first reply).
Please indicate *any* differences that you see in the following.
I see:
A blank page titled: Skype
A status bar message: Opening page
http://www.skype.com/
A prompt: Scripts are usually safe. Do you want to allow scripts to run?
As I have previously explained I think that for this site it is relatively
insignificant to allow scripts to run. Therefore I suggest we test the
all No. case. So click on No.
Now I see:
- Title and Status bars unchanged
- Top of page: Skype logo, product info on a dull yellow background
- Middle of page: row of links on a dark red bubbly background
- Bottom of page: blank, dull yellow background
- A Prompt: Do you want to allow software such as ActiveX controls and
plugins to run?
Again, for this test we don't care to see the ActiveX component. Click No.
Now the rest of the page fills in at the bottom and the links all appear
to be usable. For example, you can click on Help and go to that other
page whose link I provided you with but which you didn't indicate whether
you used. ;o
These were your previous results
but you didn't give any more explanation of what you did or what you saw.
Notice that from that poor description alone we can't even really assume
that you even did anything with the prompt, which of course would explain
why you would be seeing only a blank page at that point.
Further I asked whether you thought you might have any software which
might be changing the HTML of that page (which would be one possible
explanation for why you might be seeing a blank page still after replying
to that prompt.) If you don't know tell us what you are running so that
someone who does know can tell. I believe that Norton Internet Security
is one product which would interfere this way but I don't know anything
more about it. (Well, I know it uses the less pejorative term "blocking"
for its interference. <g>)
I do have two more suggestions if you still see a blank page after replying
to the first prompt. Press Ctrl-F5 and reply to the prompt again.
(I'm assuming you are only seeing one prompt as per your first description.)
Then assuming you see Done in the Status bar use View, Source
(e.g. press Alt-V,c) to see what you should be seeing. In the Notepad
window which will open use its Find tool to count the number of instances
of src= in the source. (E.g. press F3, enter src= in the Find input box
press Enter and keep pressing Enter until the Find fails. Increase your
count each time you are able to press Enter successfully.) FWIW my
count when I do that is 22.
Details Vicky, please! Remember, your words have to substitute for
what our eyes might need to notice to understand your problem.
Good luck
Robert
---
