Can someone tell me why I cannot download Beta1

[Guest]

Microsoft AntiSpyware Beta 1
2. First I went to microsoft.com and clicked the link for Microsoft
AntiSpyware Beta 1. Next I clicked the download link on the next page. After
the file downloaded I installed it and on the last step I recieve my first
error message. Then when I try to open the program I recieve another error
message.
3.
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en
4. The first error message I recieve says: Unexpected error; quitting.

Also I have followed the instructions on the second error message several
times and it still does not work.







***********************************Previous Message
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----- Original Message -----
From: Microsoft Contact US
To: (e-mail address removed)
Sent: Sunday, December 11, 2005 2:40 AM
Subject: RE:'RTCProd=010-188-257'


Hello,

Thank you for contacting Microsoft Customer Service.

I understand that you are unable to download a Beta 1 software from the
Microsoft Web site. I apologize for any inconvenience this issue may have
caused you.

For me to further investigate on this issue, please send in the following
details:

1. Specific Microsoft product you are trying to download.
2. Exact steps you took to reproduce the issue. At what point did the
process fail?
3. Complete Web site address you accessed, and specific links you may have
selected that led you to the error page.
4. Complete Web site address of the download link.
5. Exact text of any error message encountered. A screenshot of the error
is helpful. To capture a screen shot: Press "Alt PrintScreen"; open a "Word
document"; press "Ctrl V" ; and attach this file to your reply to this
message.

At Microsoft, we endeavor to give our customers the best possible solution
suitable to your needs. The details that you will give will help me provide
you with the best possible solution.

I look forward to your response and to resolving this issue as soon as
possible.

Sincerely,

Gian
Microsoft Online Customer Service Representative

If you have any feedback about your Online Customer Service experience,
please e-mail my manager, Jewelle Carlos, at (e-mail address removed)

-----Original Message-----
From: (e-mail address removed) ([email protected])
Date: Saturday, December 10, 2005 12:45 PM
To: CS ([email protected])
Subject: Beta 1


QUESTIONS OR COMMENTS
Problem Area: websitefdbk
Message: I have tried to download the latest version of Beta 1 ( NOV 27 05 )
and it will not download. Do you have any Idea how I can download this File?
My computer meets all of the requirements. I am already getting feedback from
MS


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II also get a message saying MS Windows Antispyware has encountered a
critical error (error 101 ). Please restart Antispyware and run windows
again. If you continue to experience this problem please uninstall the
program and install the program and install the most recent version of
Windows Antispyware. I have done this several times and nothing works. HELP

 

[Bill Sanderson]

I've definitely seen some problems with the download center myself,
primarily on Wednesday of this week.

I'd retry the download multiple times--when I was having trouble, it took a
few dozen tries to get a particular download I needed.

If you do that, and fail, and get a consistent error message, tell us what
that is?

--

 

[Guest]

I've definitely seen some problems with the download center myself,
primarily on Wednesday of this week.

I'd retry the download multiple times--when I was having trouble, it took a
few dozen tries to get a particular download I needed.

If you do that, and fail, and get a consistent error message, tell us what
that is?

 

[Bill Sanderson]

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I hope that's a comfy rock, given how long I've missed this reply.

This is an error that I don't have a good solution for. It is one that I
believe won't carry through when beta2 is released, which will come within
the next month and a half.

Things I would try, if you haven't already:

1) uninstall Microsoft Antispyware
2) delete \program files\microsoft antispyware and all subfolders
3) reinstall Microsoft Antispyware.