Can send emails but receives not appearing in the Inbox

[Guest]

When windows opens and I go to log on with my password, my user name
indicates that I have emails in my inbox. In Outlook, however, the Inbox is
empty. I try to manually send/receive and I see that outlook is receiving
the mail, but the inbox is not updated.

I verify the email account and the incoming and outgoing mail pop3 and stmp
is correct. I can send a test message to myself and receive it, but cannot
see incoming mail from outside sources.

This problem started to occur after I downloaded the new calendar and
powerpoint templates from the Microsoft sight. I then, went into the Control
Panel and did a system restore at a point prior to the downloads, but this
did not correct the problem.

Any help would be most appreciated. Thanks

 

[Guest]

Can you do an Advanced Find over your entire message store to see if the
messages were perhaps moved to other folders? Do you have any rules set up
that might move messages?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

I did an advanced find in all folders and the items did not appear. I've no
rules set up that would move any of the messages to another folder. When I
logged on again today, the four items were still displaying on the sign-on
screen, but were not in any of the mail folders.

Thanks for your help.

 

[Guest]

Are the messages still in your mail accounts if you check them over the web
(assuming your e-mail providers give you web access to your accounts)?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

I had not idenicated on outlook to save a copy on my web server; they are not
there, but appear to still be in "limbo" as of this date. Since this
problem, I have indicated on outlook to save a copy on the server so that I
can verify that I am receiving everything. I still am finding that the logon
screen to windows shows incoming mail, but it is not appearing in outlook.

 

[Guest]

Are you using a .PST file? If so, try running the Inbox Repair Tool against
it to see if it finds any errors. Search your drive for a file called
scanpst.exe and run it. Allow the program to make a backup of your file
before it makes any changes.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Sorry. I require more information. I found the scanpst.exe on my hard drive
(I am not as knowledgeable as you are so please bare with me). Two files
were found. One had a red cross through it. I'm not sure how to run the
inbox repair tool. please provide more information as to what I can do. By
the way, there are still 5 emails out there in la-la land! I'm verifying on
my server what emails are there and what emails are coming through outlook.
The five are still sitting somewhere! Thanks for your help.

 

[Guest]

What version of Outlook are you using? I should have asked you that right
away (and it's always a good idea to post version numbers when asking
software questions )

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Sorry! Again, my savvy factor is far from yours! lol! I'm using a bundle
package of Microsoft Office Small Business Edition 2003 with Business Contact
Manager. And as of this date, the mysterious email are still lurking! lol!
Thanks