can ping outside, but can not access network after killing some virus,

[Mike]

The network stops working after killing some virus. When I type some
address in IE, it can not open.

but I can still ping outside, like : ping www.abc.com.

Any comments ?

Thanks ahead.

 

[Guest]

Same thing happened to me. Your network is probably firewalled, denying
access to any site. Try creating another network with the same ISP and email
address.

 

[Mike]

Same thing happened to me. Your network is probably firewalled, denying
access to any site. Try creating another network with the same ISP and email
address.








- Show quoted text -

Thanks for advice. But what do you mean "creating another network " ?

 

[Matija Hrovat]

Hi Mike,

the first bet is that the tcp/ip or,and winsock got corrupted.
Try the following commands:

netsh int ip reset reset.txt
netsh winsock reset

Reboot your computer and try IE one more time.

If the issue persists try:
telnet www.abc.com 80
If the screen turns black it means that you can use "web traffic protocol".

So if telnet works it is almost certain the problem in your browser.
To be sure try using another client e.g. Opera and you'll see if the problem
is the same or not.

If you find out the just IE is not working disable third party browser
extensions:
http://support.microsoft.com/kb/298931


If telnet does NOT work:
tracert www.abc.com
and let us know the results.

Describe you network configuration (Router, switch, ...) and your software
configuration (do you have Antivirus and Firewall - try disabling them and
test the IE one more time).
One thing to try is running computer in clean boot:
http://support.microsoft.com/kb/310353

See the following articles:
http://support.microsoft.com/kb/326155
http://inetexplorer.mvps.org/answers/16.html


Let us know the results and let me know if I was unclear.

Regards,
Matija

 

[Guest]

The network stops working after killing some virus. When I type some
address in IE, it can not open.

but I can still ping outside, like : ping www.abc.com.

Any comments ?

Thanks ahead.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Click on Connection tab, then click LAN settings and make sure the Proxy is
unchecked there.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

2... And also for malware from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Then Try this:
Open a Run Command and type in these DLL to reregister and see if that will
help:
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
regsvr32 Gpkcsp.dll
regsvr32 Slbcsp.dll
regsvr32 Mssip32.dll
regsvr32 Cryptdlg.dll
regsvr32 Initpki.dll
regsvr32 Sccbase.dll
regsvr32 softpub.dll
regsvr32 Wintrust.dll
regsvr32 mshtml.dll
regsvr32 Jscript.dll
netsh winsock reset

You may have winsock corrupt or damaged so download this winsock fixer:
http://www.nasstec.co.uk/tools.html
Double click it to run it and Reboot your machine and see if you will be
able to access the Internet with either IE or Fox.
After finishing Reboot your machine and try to log in on that site.
HTH.
Let us know.
nass
===
www.nasstec.co.uk

 

[Mike]

Hi Mike,

the first bet is that the tcp/ip or,and winsock got corrupted.
Try the following commands:

netsh int ip reset reset.txt
netsh winsock reset

Reboot your computer and try IE one more time.

This works. Thanks a lot.

Mike