Can not create dump file using UserDump on Win 2003 in Windows

G

Guest

We developed the application that creates some processes (executables that
could be seen in the Task Manager as a processes).
The application is running on different customer sites. We need a tool to
get dump file for the processes when they were crashing. More precisely the
tool should produce a dump file and detach from the process.
The application works both on Win 2000 and Win Server 2003.
I tried to use WinDbg, CDB and AdPlus and got some problems:
1) When the application was run from command line, the dump files where
created when one of the processes was crashed, but when I run the application
as a service the dump files were not created.
2) Debugging tool did not detach from process automatically so the
application was not been able to restart the process.

Then I used the OEM User Mode Process Dump (userdump) debugger.
I took it from OEM Support Tools Phase 3 Service Release 2 Availability.
(http://support.microsoft.com/?kbid&ID=253066)

It reflected my needs on Windows 2000, but does not created dump files on
Windows Server 2003.
Could you tell me if it is possible to get dump files on Win Server 2003
using Userdump?
Could you recommend me any other product that can dump crashed process and
then automatically detached from it on Win200 and Win2003?
Thank you in advance
 

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