memory dump

[Guest]

I've received a memory dump from a customer and need to analyze what process
caused
the server to crash. I installed the microsoft debug tools and loaded the
memory dump
into windbg but I'm not having much luck deciphering it. If you could point
me to any
tools or provide tips for using this tool it would be greatly appreciated.

Here's what I am seeing at the bottom of the windbg screen:
Kernel Version 2195 Free loaded @ ffffffff80400000
Bugcheck 0000001e : c0000005 a01cb9c3 00000000 000010c0
Stopped at an unexpected exception: code=80000003 addr=ffffffff8042f2fc
Hard coded breakpoint hit
Thanks.

 

[John John]

Usually it's the information at the start of the debug file that is more
relevant to the crash, try posting that instead.

John

 

[seth]

if you notice in the bugcheck line, it was a stop 1e

How to Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error
Message
http://support.microsoft.com/default.aspx?scid=kb;en-us;275678

How to Use Dumpchk.exe to check a memory dump file
http://support.microsoft.com/kb/156280/

 

[John John]

Oops! Thanks for the catch. Now if he can find which xxx.SYS caused
the error he should be able to narrow it down.

John