Can download auto-updates but can't install without shutdown


J

John

I have three computers. All are running XP/SP3 and are kept current
with respect to Windows Updates. All three have auto-update set for
"Notify me when updates are available, but let me decide when to
download and install."

On two of the three computers, I get the shield in the tray saying
that updates are available, then after I download I get the shield
again saying updates are ready, click to install.

The third computer used to work the same way until maybe a month or
two ago, then it changed. Now, on this third computer, I get the
shield in the tray saying that updates are available, but then after I
download the shield disappears and doesn't come back. But when I go
to Turn Off Computer there's a shield on the Shutdown icon and a
message saying "Click to install important updates and then shut
down."

The other two computers work the way they always did, only this third
one is different. Does anybody know how to get it back to working
like it used to, so I don't have to shut down in order to get the
updates installed?

Reply-to address is real
John
 
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T

Tim Meddick

John,
I have often found this but, it does no harm.

It is just a fact that, sometimes, the shield icon just disappears when it should
remain so you can click on it to install the Updates straight away. After
downloading completes, the icon sort of "flickers" and then is gone.

I don't know if it caused by some inability to complete all the downloads as
described in the google.groups post cited by "P.A.Bear", or not.

But, conversely, if the icon remains in the taskbar, but you ignore it, on turning
off your PC you will also find the "shield" displayed on the shutdown icon as you
described.

So it is a "normal" feature.

However, I have found that, after the download completes and if the shield
disappears, typing :

wuauclt.exe

....into the "Run" box and then after waiting a few moments.

The icon should then re-appear in the taskbar again...

You are then able to click on it to install updates immediately

==

Cheers, Tim Meddick, Peckham, London. :)
 
M

MowGreen

Tim said:
John,
I have often found this but, it does no harm.

It is just a fact that, sometimes, the shield icon just disappears when
it should remain so you can click on it to install the Updates straight
away. After downloading completes, the icon sort of "flickers" and then
is gone.

I don't know if it caused by some inability to complete all the
downloads as described in the google.groups post cited by "P.A.Bear", or
not.

But, conversely, if the icon remains in the taskbar, but you ignore it,
on turning off your PC you will also find the "shield" displayed on the
shutdown icon as you described.

So it is a "normal" feature.

However, I have found that, after the download completes and if the
shield disappears, typing :

wuauclt.exe

...into the "Run" box and then after waiting a few moments.

The icon should then re-appear in the taskbar again...

You are then able to click on it to install updates immediately

==

Cheers, Tim Meddick, Peckham, London. :)


PABear is correct when he relates this issue's cause to all of the
updates not being downloaded. MS is aware of this issue as we've
submitted numerous WindowsUpdate.logs that show a system ready to
install updates on Shutdown but the update icon does not appear prior to
Shutdown because 1 or more NON-security updates have not been downloaded.

2009-08-13 12:13:19:921 1284 b1c AU AU found 10 updates for install at
shutdown
2009-08-13 12:13:19:937 1912 7a4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0700) ===========
2009-08-13 12:13:19:937 1912 7a4 Misc = Process: C:\WINDOWS\Explorer.EXE
2009-08-13 12:13:19:937 1912 7a4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-08-13 12:13:19:937 1912 7a4 Shutdwn Install at shutdown: found
updates to install

This part of the log shows all of the Security updates for August and
the monthly MRT release (considered non-Security content) as being
downloaded and ready to install

2009-08-13 12:11:47:031-0700 1 189 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded
and ready for installation. To install the updates, an administrator
should log on to this computer and Windows will prompt with further
instructions: - Security Update for Windows XP (KB973815) - Windows
Malicious Software Removal Tool - August 2009 (KB890830) - Security
Update for Windows XP Service Pack 3 (KB973540) - Security Update for
Windows XP (KB973354) - Security Update for Windows XP (KB973507) -
Security Update for Windows XP (KB973869) - Security Update for Windows
XP (KB956744) - Security Update for Windows XP (KB971557) - Security
Update for Windows XP (KB971657) - Security Update for Windows XP (KB960859)

The update that was not downloaded due to *regulation*, is considered
non-Security content by MS

2009-08-13 14:39:03:705 1284 4c0 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
6564DE2C-47B7-462A-AB65-6EB3D7EC7C03 is "PerUpdate" regulated and can
NOT download. Sequence 4343 vs AcceptRate 500.

Further investigation of the WU.log shows that Update
6564DE2C-47B7-462A-AB65-6EB3D7EC7C03 is KB968389


2009-08-13 12:10:58:203 1284 ff4 DnldMgr * Updates to download = 1
2009-08-13 12:10:58:203 1284 c1c AU AU initiated download, updateId =
{EC1F4A29-8828-4FBE-B101-5A89321D8E7F}.100, callId =
{09CC2AA6-A76F-4435-93A3-67D0DA42D732}
2009-08-13 12:10:58:203 1284 ff4 Agent * Title = Update for Windows
XP (KB968389)
2009-08-13 12:10:58:203 1284 ff4 Agent * UpdateId =
{36B59501-1963-455B-9985-81E6AF53AE0E}.100
2009-08-13 12:10:58:203 1284 ff4 Agent * Bundles 1 updates:
2009-08-13 12:10:58:203 1284 ff4 Agent *
{6564DE2C-47B7-462A-AB65-6EB3D7EC7C03}.100

Extended Protection for Authentication
http://support.microsoft.com/kb/968389

Why this update is considered non-Security content when the KB article
clearly states
This security update modifies the SSPI in order to enhance the way Windows authentication works so
that credentials are not easily forwarded when Integrated Windows Authentication (IWA) is enabled.

is beyond my comprehension - http://support.microsoft.com/kb/894199
New non-security content:
Update for Windows Server 2008, Windows Vista, Windows Server 2003, and Windows XP (KB968389)


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
 
T

Tim Meddick

....and you ignored my potential solution to the problem of the disappearance of the
"shield" icon - because?

Notwithstanding *how* or *why* the problem arises...

==

Cheers, Tim Meddick, Peckham, London. :)
 
S

Shenan Stanley

...and you ignored my potential solution to the problem of the disappearance of the
"shield" icon - because?

Notwithstanding *how* or *why* the problem arises...

She always does. She is a one time prostitute serving Microsoft's
Most Valuable Professionals with their sexual requirement. I am one
of the beneficiaries of her services. She is fat, ugly and above all
smelly. YOU HAVE BEEN WARNED!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
 
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T

Tim Meddick

Is she ****able? Hell I have no problem putting a bag over her head.



--
Cheers, Tim littledick, Peckham, London. :-(




...and you ignored my potential solution to the problem of the
disappearance of the
"shield" icon - because?

Notwithstanding *how* or *why* the problem arises...

She always does. She is a one time prostitute serving Microsoft's
Most Valuable Professionals with their sexual requirement. I am one
of the beneficiaries of her services. She is fat, ugly and above all
smelly. YOU HAVE BEEN WARNED!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
 
T

Tim Meddick

For the benefit of other decent users of this group - this is NOT Shenan Stanley - a
well liked and respected contributor of these groups.

But, a warped individual whose need to be accepted in some way, compels them to
imitate others and hide behind their names...

==

Cheers, Tim Meddick, Peckham, London. :)




...and you ignored my potential solution to the problem of the disappearance of the
"shield" icon - because?

Notwithstanding *how* or *why* the problem arises...

She always does. She is a one time prostitute serving Microsoft's
Most Valuable Professionals with their sexual requirement. I am one
of the beneficiaries of her services. She is fat, ugly and above all
smelly. YOU HAVE BEEN WARNED!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
 
P

PA Bear [MS MVP]

MowGreen wrote:
PABear is correct when he relates this issue's cause to all of the
updates not being downloaded. MS is aware of this issue as we've
submitted numerous WindowsUpdate.logs that show a system ready to
install updates on Shutdown but the update icon does not appear prior to
Shutdown because 1 or more NON-security updates have not been downloaded.
The update that was not downloaded due to *regulation*, is considered
non-Security content by MS

2009-08-13 14:39:03:705 1284 4c0 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
6564DE2C-47B7-462A-AB65-6EB3D7EC7C03 is "PerUpdate" regulated and can
NOT download. Sequence 4343 vs AcceptRate 500.

Further investigation of the WU.log shows that Update
6564DE2C-47B7-462A-AB65-6EB3D7EC7C03 is KB968389
Extended Protection for Authentication
http://support.microsoft.com/kb/968389

Why this update is considered non-Security content when the KB article
clearly states


is beyond my comprehension - http://support.microsoft.com/kb/894199

And reading the "Mow Information" section of
http://support.microsoft.com/kb/968389 tells us that the user must then
perform a Reg hack "to enable Extended Protection" after installing the
update.

QED: How is John Q. Public supposed to know that?

QED: Does every John Q. Public worldwide need to install this update and
proceed to do a Reg hack?
 
J

Jim

One forger here again .


She always does. She is a one time prostitute serving Microsoft's
Most Valuable Professionals with their sexual requirement. I am one
of the beneficiaries of her services. She is fat, ugly and above all
smelly. YOU HAVE BEEN WARNED!
 
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M

MowGreen

Because most Users will not be running commands to install Security
updates that have been downloaded by AU and are ready to install while
the system waits for 'non-Security content' to be downloaded.
BTW, the command can be shortened to "wuauclt" without adding the .exe
extension, Tim.
I don't know if it caused by some inability to complete all the downloads as described in the
google.groups post cited by "P.A.Bear", or not.

All I was attempting to convey was that PABear's assertion is correct
and we've documented it, not to deny that your workaround circumvents
the "bad" behavior of AU.


MowGreen
==============-
*-343-* FDNY
Never Forgotten
===============
 
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