If you want to keep your posts constructive, feel free. Calling me an idiot
doesnt exactly help the troubleshooting process along and I can assure you I
am not an idiot (although my wife might disagree <G>). I posted the link
because if you read it completely, it gives you the further information I
was looking for.
"A: That's most unfortunate - that's the error code for "Unknown Error", so
that error doesn't actually mean anything. Your encountering of this error
may have absolutely nothing to do with anybody else who encounters this
error. You will need to figure out what's going on. Telling someone you hit
error "0xc00d11cd" means absolutely nothing, sadly. If you do not supply
information about the specifics here, absolutely no one can help you"
The specifics link then points you to a number of questions that we can try
to use to determine what might be causing the problem. If you dont have the
link listed still, here is where it takes you:
"A: Often - and I'm as guilty of this as anyone - people don't provide
enough information for others to help them. It's the same thing as if you
were going to a doctor: you need to help others help you. And since the
people helping you here are doing so voluntary in their free time, you
really need to help them help you. For example, if even I'm pointing you
here, that means that you should really look at this list and provide
answers, as based upon what is known so far there's not enough information
to provide help to you yet. Here's some critical basic information that you
should provide in your descriptions:
1.. What operating system are you using?
2.. What exact version of Windows Media Player are you using? [Only WMP's
Help:About menu will provide this exact information.]
3.. What type of issue are you having? A bug, a feature request, or
something else?
4.. Does this happen in other players? Which ones? [Different players
access the same parts of the system different ways, so a particular bug may
be isolated to a specific interface of a piece of the system, as opposed to
that player.] You will want to try different players in most cases so that
you can help people understand the scope of the problem that you're facing.
5.. Does it happen in/with both "mplayer2.exe" and "wmplayer.exe", if
applicable? This is a critical question. "mplayer2.exe" (WMP6) is already on
your system in the C:\Program Files\Windows Media Player directory.
6.. Does this happen for files saved locally, files played back from the
Internet, or both?
7.. Does this happen only if the file has video, or does it happen for all
files?
8.. What type of file are you trying to play? Is it an MPEG, ASF, AVI,
MIDI, WAV, or what?
9.. Does this happen for all files of that type, or just certain ones?
10.. What are the steps that you follow in order to produce the error?
11.. What are you doing when you get the error?
12.. How could someone else cause the error to happen their computer?
13.. If the problem occurs with content on the Internet, what URL do you
use to encounter the problem?
14.. What video card do you have?
15.. What sound card do you have?
16.. Does this same error occur on any other computer?
17.. If this is a networking problem, what is your networking
configuration? (And note this addresses most networking issues.)
18.. If there's an error code, what is it? What exactly does the error
text say? Most critically, what is the error code number if present?
19.. What WMP6 version does this page detect?
20.. What WMP7+ version does this page detect?
Note that supplying this information *in full* (if you half-ass it, you're
NOT helping) is not a guaranteed way to get help in the newsgroups - it only
helps your chances. If you're having some weird issue that you can't figure
out and you have *access* to the computer, realize that it is that much
harder for someone who does *not* have access to your system to help out. If
you're not getting help in the newsgroups, you'd pretty much have to take
your problem to actual product support. "
If you want to provide this information I will be happy to help you in what
way I can, but I do expect the same professional courtesy as a human being
that I afford you by keeping your post on a professional and adult level.
--
Joseph Conway [MSFT]
Windows 2000/2003 Server group
This posting is provided "AS IS" with no warranties, and confers no rights
What kind of idiot would reply with an response like
this. I'm trying to get an answer to the same question
and MS replies like this. Joseph, with responses like
this, MS will continue to lose customers.
-----Original Message-----
http://www.nwlink.com/~zachd/pss/pss.html#0xc00d11cd
--
Joseph Conway [MSFT]
Windows 2000/2003 Server group
This posting is provided "AS IS" with no warranties, and confers no rights
Hi
Win2000Pro, just downloaded MediaPlayer 9, getting
C00D11CD error - no further text.
Anyone else encounter this.
Thanks,
Barry
.
