c000007b {Bad Image}

[Guest]

Hi there,

I hope this is in the right section.

I have major issues with XP pro right now. For no reason what so ever my
system crashed, rebooted it's self and gave me the following blue screen:

STOP: c000007b {Bad Image}

The application or DLL \??\WINDOWS\system32\user32.DLL is not a valid
windows image. Please chack this against your installation diskette.

I've tried the recovery tool when booting from the CD and I'm getting
nowhere, fast. I've tried to boot in safe mode and I can't even get to that
screen.

If anyone can help me resolve this issue, I'd be so eternally grateful.

Kind rergards.

 

[John John]

Try using the Recovery Console and expand (extract) a new copy of the file.

- From the Recovery Console navigate to the directory containing
user32.dll and rename & replace it. These are the commands:

cd windows\system32

ren user32.dll user32.old

expand [cd-rom]:\i386\user32.dl_ c:\windows\system32\user32.dll

John

 

[Mike Hyndman]

Hi there,

I hope this is in the right section.

I have major issues with XP pro right now. For no reason what so ever my
system crashed, rebooted it's self and gave me the following blue screen:

STOP: c000007b {Bad Image}

The application or DLL \??\WINDOWS\system32\user32.DLL is not a valid
windows image. Please chack this against your installation diskette.

I've tried the recovery tool when booting from the CD and I'm getting
nowhere, fast. I've tried to boot in safe mode and I can't even get to
that
screen.

If anyone can help me resolve this issue, I'd be so eternally grateful.

Kind rergards.

It sounds like the dll fille is damaged,

You need to install a new copy to your C:Windows\System32 folder using
Recovery Console.

"Use Expand.exe in the Recovery Console
To use Expand.exe in the Recovery Console, follow these steps:
1. Insert your Windows XP installation disk into your CD drive or DVD drive.
2. Start the Recovery Console.

For additional information about how to install and use the Recovery Console
in Windows XP, click the following article number to view the article in the
Microsoft Knowledge Base:
http://support.microsoft.com/kb/888017/en-us How to install and use the
Recovery Console in Windows XP
3. At the command prompt, type "expand d:\i386\user32.dl_ C:Windows\System32
and then press ENTER."

HTH
MH

 

[Guest]

I tried:

ren c:\windows\system32\user32.dll c:\windows\system32\user32.old

and I got told 'The peramater is not valid'

I'll try the other way by going into the directory where the user32 is
stored and rename it from there. If that doesn't work, I'll just try and
expand the file anyway and see if it asks me to overwrite the user32.dll.

I need sleep.. wish me luck

Thanks again

 

[Guest]

I managed to expand user32 to system32 only to be told...

STOP: c0000135 {Unable to locate component}

This application has failed to start because winsrv was not found.
Re-installing this application may fix this problem.

I tried to expand winsvr.dll the same as I did user32.dll but to no avail.

How do you install anything via the recovery console?

I'm off to bed, so I'll check back in the morning.

Thanks once again for all the help, it's really appreciated.

 

[John John]

Description of the Windows XP Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

Recovering Windows XP using the Recovery Console
http://www.windowsnetworking.com/j_helmig/wxprcons.htm

Windows Recovery Console
http://www.ss64.com/ntsyntax/recovery.html

How to perform a parallel installation of Windows 2000 or Windows Server
2003
http://support.microsoft.com/kb/266465
(From the parallel installation you can run Anti-Virus scan on the
drive, examine and replace system files on the original installation,
recover your data files, etc.)

How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/kb/315341/
(Before performing an in-place upgrade read the information at the
bottom of the article "After you perform an in-place upgrade")

John

 

[Guest]

Some good advice here. I suspect you'll keep getting bluescreens that point
to different files. A repair or parallel installation may be your best
(perhaps only) hope.

 

[Guest]

Kathea,

I tried a repair and I'm still getting a blue screen telling mewindows has
shut down to save my pc from harm. So I installed xp pro on my partition and
it works but, when I try to access my profile folder on my old installation,
it tells me it's empty and it's protected so I can't copy it =(

Looks like I've lost three months worth of work.

Thanks to everyone for the help though, it really was a great help, but this
time we lost the battle... or did we?

 

[Mike Hyndman]

Kathea,

I tried a repair and I'm still getting a blue screen telling mewindows has
shut down to save my pc from harm. So I installed xp pro on my partition
and
it works but, when I try to access my profile folder on my old
installation,
it tells me it's empty and it's protected so I can't copy it =(

Looks like I've lost three months worth of work.

Thanks to everyone for the help though, it really was a great help, but
this
time we lost the battle... or did we?

Nick,
A couple of KB articles, I don't know if they will help you with your
problem or not.

http://support.microsoft.com/kb/810881/en-us
http://support.microsoft.com/kb/308421/en-us

MH