C# app asks for its installation CD

[Michael A. Covington]

What would make a C# .NET application do the following? This is the
customer's report, and in place of XXX is the name of the program.


Sometimes when I go out of the software and later go back [i.e., relaunch
the program?] a box comes up and reads

'The feature you are trying to use is on a CD-Rom or other removable disk
that is not

available. Insert the XXX disk and click OK.' This happens sometimes but not
all the time.



This is an application written in C# and deployed with a setup project
created in VS .NET 2003. The customer's machine is apparently running

Windows ME. Apart from this occasional anomaly, the program is acting
entirely as expected.



What's it looking for on the CD? It isn't broken up into DLLs and I don't
know of anything it could want that's not installed.

 

[Peter Koen]

"Michael A. Covington" <[email protected]>
wrote in
[...]

What's it looking for on the CD? It isn't broken up into DLLs and I
don't know of anything it could want that's not installed.

Does your programm use some office component? Maybe he has just a minimal
or a strange custom install of some ms office components.

 

[Michael A. Covington]

What's it looking for on the CD? It isn't broken up into DLLs and I

Does your programm use some office component? Maybe he has just a minimal
or a strange custom install of some ms office components.

Not as far as I know!

The user was using Word concurrently, and I'm just wondering if she misread
the message and it was actually Word asking for its CD. But she said
inserting *my* CD fixed it. Unsolved mysteries of the universe!

 

[Michael A. Covington]

Turned out the users were deleting some of the files that came in with the
installation (a library of predefined documents). I didn't realize Windows
Installer would pay any attention to this, and now I'd like to know more
about that! In any case, Windows apparently noticed that some files that
came in with the installation had been deleted, and asked for the disc to be
inserted so they could be replaced!