Business contacts and accounts disappeared

[Guest]

Hi,
I've just bought a new laptop with Office Pro Edition 03 with Outlook 03 two
weeks ago. When I installed Outlook I typed in some business contacts and
linked them to the relevant accounts I had made up. This worked fine for
about a week and then one day I turned on my laptop and opened Outlook and
both the accounts and business contacts had disappeared. The personal
contacts are still there. I have tried entering them again but when I click
on new contact or new account I get this message: Business Contact Manager
was unable to initialise this form
Any ideas?
Thanks
Penny

 

[Guest]

Hi Penny,
This appears to be what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1
You can also upgrade BCM to V2 from
http://www.microsoft.com/office/outlook/contactmanager/prodinfo/update.mspx.