Business Contact History Window shows my Inbox! Help!

[Guest]

I somehow managed to make my inbox appear in the business contact history
window. My inbox is viewable only in that window, and in that window of
every business contact. What did I do? How do I undo it?

 

[Sue Mosher [MVP-Outlook]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

You should also install Office 2003 SP1, which addresses this issue. There
is a separate SP for BCM as well.

 

[Guest]

I have followed all the instructions but still have the problem. But I also
have a problem with the 'File' options being different from those that you
refer to.. even though I have BCM 2003, its not giving me the Business
Options or correction tools you refer to... why is this?

 

[Sehat Rosny]

Hi,

I have the same problem too even though I followed all the step below
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

Thanks

 

[Sue Mosher [MVP-Outlook]]

What steps did you take? Have you applied Office 2003 SP1?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers