Bursts of e-mails

[Guest]

Several users on our network are receiving groups of e-mails
at a time. If Outlook is idle their new e-mails do not show
up in their Inbox. However, as soon as they click on an e-mail anywhere in
their open Outlook session this triggers the
retrieval of any and/or all messages heretofore on the
server only (we are not using POP). What could be preventing
and/or delaying the retrieval of these new e-mails from the
Exchange server to the Outlook clients?

 

[Brian Tillman]

Several users on our network are receiving groups of e-mails
at a time. If Outlook is idle their new e-mails do not show
up in their Inbox. However, as soon as they click on an e-mail
anywhere in their open Outlook session this triggers the
retrieval of any and/or all messages heretofore on the
server only (we are not using POP). What could be preventing
and/or delaying the retrieval of these new e-mails from the
Exchange server to the Outlook clients?

http://snipurl.com/udpproblem

 

[Guest]

Brian,

Could tell me specifically which one(s) of the articles in the "udpproblem"
list
pertain to my reported problem?

 

[Brian Tillman]

Could tell me specifically which one(s) of the articles in the
"udpproblem" list
pertain to my reported problem?

Only you know your situation. Read them and decide for yourself.

 

[Jeff Stephenson [MSFT]]

The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something - probably the Windows Internet Connection
Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.