Bug HP Photosmart Vista

  • Thread starter Thread starter Nancy
  • Start date Start date
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Nancy

Yes, I found a bug in the way that HP Photosmart print drivers interact with
Vista. The screen where there should be a "preference" button is lacking that
option. Therefore, you can not choose the photo tray to print pictures.

I can only print pictures if I use a chip in the printer, not from the computer.

After two weeks of going round and round with HP, they have finally admitted
there is a bug:

"Nancy, as you mentioned this is an issue with the compatibility between
HP and Windows Vista Operating System. This issue is forwarded to the
R&D department and is under research and we will get back to you as soon
as the resolution is found."

Just and FYI and heads up! :)

Nancy
 
I found a bug in the way that HP Photosmart print drivers interact with
Vista.  The screen where there should be a "preference" button is lacking that
option.
Click to expand...

My PS 8250 printer (8200 series) has a Printing Preferences button and it brings
up a multi-tabbed set of screens.

What model PS printer are you referring to? Are you using driver built into
VISTA or one you have downloaded from the HP website?
 
My PS 8250 printer (8200 series) has a Printing Preferences button and it brings
up a multi-tabbed set of screens.
Click to expand...

I'm using a 3200 series (3210). I get tabs. but no printing preferences. I
sent them a screen print twice. They finally looked at it. ;)
What model PS printer are you referring to? Are you using driver built into
VISTA or one you have downloaded from the HP website?
Click to expand...

ROFLMAO I've installed and uninstalled the drive so much, the current driver is
corrupt and I have to uninstall and reinstall again. I've been using the HP web
site. I've been talking to tech support almost every day for two weeks.

Nancy
 
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