BSOD with DVD burner(s)

[Guest]

I bought a GSA-H42LI DVD Multi Burner several months ago and it crashes my
Vista 32 system down to the BIOS screen with certain operations -
consistently when I'm working with DVD-RAM (.vro files). I contacted LG
support a few months ago and they said that they are working on a vista
driver. I called again a few days ago and the support tech said that the
driver is the responsibility of Mocrosoft - not LG. Who's right? Device
manager says it's working okay and has the most up-to-date drivers.

Then I got frustrated and reinstalled my NEC DVD burner that came with my
Dell Dimension 521. I figured no RAM was better than the occasional BSOD.
Then I got the BSOD again when trying to install a program (Studio 11). So
now I'm thinking it's a Vista problem.

I also installed Microsoft OneCare at the same time as Vista and the LG
drive, in case that provides any clues.

Thanks for your help

 

[Michael Solomon]

I bought a GSA-H42LI DVD Multi Burner several months ago and it crashes my
Vista 32 system down to the BIOS screen with certain operations -
consistently when I'm working with DVD-RAM (.vro files). I contacted LG
support a few months ago and they said that they are working on a vista
driver. I called again a few days ago and the support tech said that the
driver is the responsibility of Mocrosoft - not LG. Who's right? Device
manager says it's working okay and has the most up-to-date drivers.

Then I got frustrated and reinstalled my NEC DVD burner that came with my
Dell Dimension 521. I figured no RAM was better than the occasional BSOD.
Then I got the BSOD again when trying to install a program (Studio 11).
So
now I'm thinking it's a Vista problem.

I also installed Microsoft OneCare at the same time as Vista and the LG
drive, in case that provides any clues.

Thanks for your help

Drivers are always the responsibility of the hardware manufacturer; the
first tech with whom you spoke at LG seemed to know that as well or he would
have made the same mistake as the second tech.

If you suspect One Care or any other app as possibly being the source of the
issue, you should remove the application and see if you still have the same
problem. Given the problems you are having, I'd take the the burner back
and replace it.

 

[Guest]

Thanks, Michael. I suspected that drivers were the manufacturer's
responsibility and was surprised at the response from the LG representative.

However, I am having the same problems with 2 other burners in the same
machine (I keep replacing burners thinking that the problem lies with them).
I'm now convinced that my problems are at least partially the result of
something external to the burner. I've gotten some good things to try, like
deleting 3 of the 4 drivers listed for my burner in Device Manager, and a
MSFT bulliten about deleting upper/lower filters in the registry. I haven't
had time to check these out yet.

I think part of my problems may be the result of upgrading from a well-worn
XP installattion perverted with copious old and or deleted programs rather
than installing Vista on a clean drive. I got by with a "dirty" install when
I installed XP a few years ago, but I wasn't so lucky with Vista.

 

[Michael Solomon]

Thanks, Michael. I suspected that drivers were the manufacturer's
responsibility and was surprised at the response from the LG
representative.

However, I am having the same problems with 2 other burners in the same
machine (I keep replacing burners thinking that the problem lies with
them).
I'm now convinced that my problems are at least partially the result of
something external to the burner. I've gotten some good things to try,
like
deleting 3 of the 4 drivers listed for my burner in Device Manager, and a
MSFT bulliten about deleting upper/lower filters in the registry. I
haven't
had time to check these out yet.

I think part of my problems may be the result of upgrading from a
well-worn
XP installattion perverted with copious old and or deleted programs rather
than installing Vista on a clean drive. I got by with a "dirty" install
when
I installed XP a few years ago, but I wasn't so lucky with Vista.

You're welcome.

The upper and lower filters information is especially applicable if your old
setup had any burning software installed because if the software versions
were not Vista compatible, especially Nero and Roxio, this creates the issue
in the registry and simply uninstalling those apps does not fix the
registry. I'd try that fix first, especially given you've had this issue
with several drives.

 

[Guest]

FINALLY!! I got my DVD-RAM functionality back and no BSOD. Thanks so much
for your endorsement of the hi/lo filters removal suggestion. That did it.

 

[Michael Solomon]

FINALLY!! I got my DVD-RAM functionality back and no BSOD. Thanks so much
for your endorsement of the hi/lo filters removal suggestion. That did
it.

You're welcome, Lee, glad I could help.