browser will not open

[John Payne]

Howdy, all. Every time I attempt to open Internet
Explorer, I immediately get an error window which
says "Internet Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience."

If I click to see what data the error report contains,
here is what it says:

AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName:syspi32.dll
ModVer: 0.0.0.0
Offset: 000143ce

It started doing this about six weeks ago, or maybe a
month ago, out of the clear blue sky. Nothing else is
wrong with this machine. It's less than six months old.

Ideas?

 

[Ramesh [MVP]]

John,

No information found about this DLL. Disable the related browser helper object using Toolbarcop and see if that helps:

Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://www.mvps.org/sramesh2k/toolbarcop.htm

Download Ad-Aware from www.lavasoftusa.com, scan the system and eliminate the parasites.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k



Howdy, all. Every time I attempt to open Internet
Explorer, I immediately get an error window which
says "Internet Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience."

If I click to see what data the error report contains,
here is what it says:

AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName:syspi32.dll
ModVer: 0.0.0.0
Offset: 000143ce

It started doing this about six weeks ago, or maybe a
month ago, out of the clear blue sky. Nothing else is
wrong with this machine. It's less than six months old.

Ideas?

 

[Frank Saunders, MS-MVP]

Howdy, all. Every time I attempt to open Internet
Explorer, I immediately get an error window which
says "Internet Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience."

If I click to see what data the error report contains,
here is what it says:

AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName:syspi32.dll
ModVer: 0.0.0.0
Offset: 000143ce

It started doing this about six weeks ago, or maybe a
month ago, out of the clear blue sky. Nothing else is
wrong with this machine. It's less than six months old.

Ideas?

syspi32.dll does not appear to be a Microsoft file.

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[John Payne]

I'm the poster of the "browser will not open" message,
and although I am delighted to see that two people have
posted replies, I can't read them. Why is that? What
can I do to fix this situation?

thanks
JOHN

 

[John Payne]

To be specific, when I click on the replies, the window
in which messages are viewed says: "message unavailable."

 

[Don Varnau]

[posted & mailed]
John,
That silly CDO interface to the newsgroups appears to be broken.

Ramesh wrote:
No information found about this DLL. Disable the related browser helper
object using Toolbarcop and see if that helps:

Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://www.mvps.org/sramesh2k/toolbarcop.htm

Download Ad-Aware from www.lavasoftusa.com, scan the system and eliminate
the parasites.
- - - - -

Frank Saunders wrote:
syspi32.dll does not appear to be a Microsoft file.

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.
- - - - - -

Let me add that OE is a fine newsreader.
http://resident.resident.home.mchsi.com/newsgroups.htm
http://insideoe.tomsterdam.com/resources.htm
Give it a try...

Don

 

[Guest]

Okay, I downloaded those programs, and I used them-- although they're not at all user-friendly and so I have no idea what they accomplished-- and nothing has changed. What do I do?

 

[Frank Saunders, MS-MVP]

Okay, I downloaded those programs, and I used them-- although they're
not at all user-friendly and so I have no idea what they
accomplished-- and nothing has changed. What do I do?

Did you update AdAware and SpyBot S & D before using them? What was the
response to your posting of the HijackThis log to the specified forums?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/