Board Band problem

[123]

Deal All,

My computer have following problem, can you please give me some advise how
to fix it ? Many thx

The problem is :

when connect to boardband (cable modem), the computer hang up or sometime
reboot automately. (if disconnect boardband the computer work fine)

Also IF use 56K dail up to connect internet, there is no problem at all.

Best regards,
LL

 

[Galen]

In 123 <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Deal All,

My computer have following problem, can you please give me some
advise how to fix it ? Many thx

The problem is :

when connect to boardband (cable modem), the computer hang up or
sometime reboot automately. (if disconnect boardband the computer
work fine)
Also IF use 56K dail up to connect internet, there is no problem at
all.
Best regards,
LL

Does this connect to the computer via USB or with a NIC?

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

 

[123]

Thx for your advise, but how to open Watson ? please help

thx

LL

 

[Shenan Stanley]

Deal All,

My computer have following problem, can you please give me some
advise how to fix it ? Many thx

The problem is :

when connect to boardband (cable modem), the computer hang up or
sometime reboot automately. (if disconnect boardband the computer
work fine)
Also IF use 56K dail up to connect internet, there is no problem at
all.
Best regards,
LL

LL,

When you connect to 'broadband', how are you making the connection?
Is it through a Network Card (NIC) or through some USB connection?

Is your computer patched (the operating system) with the latest security
updates and such from http://windowsupdates.microsoft.com/?

Do you have the latest hardware drivers (particularly your network card and
motherboard chipset) installed from the actual manufacturer of those
components (not the microsoft updates site)?

When was the last time you scanned you system for viruses/trojans/worms
using an antivirus application other than the one you have installed on your
system? (I recommend doing so with this online scanner:
http://housecall.trendmicro.com/housecall/start_corp.asp )

When was the last time you scanned your system for spyware/adware/malware
using more than one (more like 3-5) different anti-malware applications? (I
recommend Lavasoft AdAware SE 1.06, Spybot Search and Destroy 1.4,
SpywareBlaster 3.4 and IE-SpyAd2 at least.)

What type of firewall do you have - are you using the built-in Windows XP
SP2 Firewall and have you checked its configuration for ports you did not
open?

 

[Galen]

In 123 <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Thx for your advise, but how to open Watson ? please help

thx

LL

That was a question, not advice. <g> I'm afraid you mistook my signature
file for something important? At any rate you've not answered the question
which is how does your modem connect to your computer? Is it via USB or via
NIC? (Is the connection small and metalic or does it look like a giant
telephone plug?)

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

 

[123]

thx for response,

I'm using cable modem and connect to NIC.

The problem is once turn on the cable modem - window hang up

The computer work fine without boardband connection.

I have used antispyware software to scan the computer and no spyware.

Best regards,
LL

 

[Galen]

In 123 <[email protected]> had this to say:

My reply is at the bottom of your sent message:

thx for response,

I'm using cable modem and connect to NIC.

The problem is once turn on the cable modem - window hang up

The computer work fine without boardband connection.

I have used antispyware software to scan the computer and no spyware.

Best regards,

I guess, then, you could remove your NIC drivers and re-install them. That
would be the way to go for starters. Do you have some third party firewall
installed? If I understand you correctly you're saying that you can't
connect to your broadband connection, when you do it causes windows to
crash. The first thing I'd do is to disable automatic restarts on errors and
then I'd press start > run > and type "eventvwr.msc" (without the quotes)
and I'd look for errors in there. The next time it crashes record and post
back the error data so we can better determine what the problem is.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes