Bluescreen when installing

[Guest]

When installing games my computer goes to bluescreen when it comes about half
way trough the installation. I wonder what the cause of this may be,
considering this is a gaming computer and i never had the problem before.

 

[Ron Martell]

When installing games my computer goes to bluescreen when it comes about half
way trough the installation. I wonder what the cause of this may be,
considering this is a gaming computer and i never had the problem before.

Is it just a blank blue screen or is there some information on it that
might help to diagnose the problem?

Without any specific details about the actual problem it is impossible
to do much to help you.

See http://www.dts-l.org/goodpost.htm

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Gerry]

John

Does the computer restart? What happens after the blue screen appears?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Is it just a blank blue screen or is there some information on it that
might help to diagnose the problem?

Without any specific details about the actual problem it is impossible
to do much to help you.

See http://www.dts-l.org/goodpost.htm

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

Well, i don't really have a chance to see what it says, because the same
instant iit goes to bluescreen, it reboots. I get to see a flicker of
bluescreen, maybe 1second. then it reboots

 

[Gerry]

John

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry

Thanks for the tip. i did what you said. But now I don't even get a
bluescreen anymore. it just restarts when installing some games. Other games
get installed, no problem, but it restarts on some. i can't understand what's
wrong. any idea?
Thanks again.

 

[Gerry]

John

Have you looked in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 28.09.2007
Time: 16:52:25
User: N/A
Computer: DAWA
Description:
Error code 0000009c, parameter1 00000004, parameter2 8054d5f0, parameter3
b2000000, parameter4 00070f0f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 39 0000009
0020: 63 20 20 50 61 72 61 6d c Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 34 2c 20 000004,
0038: 38 30 35 34 64 35 66 30 8054d5f0
0040: 2c 20 62 32 30 30 30 30 , b20000
0048: 30 30 2c 20 30 30 30 37 00, 0007
0050: 30 66 30 66 0f0f

here is the info from the event viewer. hope it helps.
thanks again.

 

[Gerry]

John

http://msdn2.microsoft.com/en-us/library/ms795775.aspx
http://aumha.org/a/stop.htm
You need to check for faulty hardware.

Removing dust bunnies inside the computer casing with an Air Dduster may
be the place to start. Check the fans are working..

You might test your RAM memory
http://www.memtest.org/

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.

Less easy at home is checking the power supply unit because you need to
swap the existing unit for another.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry]

John

http://msdn2.microsoft.com/en-us/library/ms795775.aspx
http://aumha.org/a/stop.htm
You need to check for faulty hardware.

Removing dust bunnies inside the computer casing with an Air Dduster may
be the place to start. Check the fans are working..

You might test your RAM memory
http://www.memtest.org/

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy
to Clipboard ) and copy into a further message. Also do a full surface
scan with HD Tune.

Less easy at home is checking the power supply unit because you need to
swap the existing unit for another.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry

Did what u said, checked for dust bunnies and tried to find info on the
sites u mentioned. Also used HD Tune.

here's the HD Tune info:
HD Tune: WDC WD2000JD-55HBB0 Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 200 200 51 0 Ok
(03) Spin Up Time 126 126 21 6225 Ok
(04) Start/Stop Count 100 100 40 964 Ok
(05) Reallocated Sector Count 200 200 140 0 Ok
(07) Seek Error Rate 100 253 51 0 Ok
(09) Power On Hours Count 87 87 0 9899 Ok
(0A) Spin Retry Count 100 100 51 0 Ok
(0B) Calibration Retry Count 100 100 51 0 Ok
(0C) Power Cycle Count 100 100 0 938 Ok
(C2) Temperature 110 99 0 40 Ok
(C4) Reallocated Event Count 200 200 0 0 Ok
(C5) Current Pending Sector 200 200 0 0 Ok
(C6) Offline Uncorrectable 200 200 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 253 0 2 Ok
(C8) Write Error Rate 200 200 51 0 Ok

Power On Time : 9899
Health Status : Ok

all fans are workign fine, i cleaned all teh dust out of the computer and i
ran HDTune. I don't have another power suply to test with, so couldn't do
that. any other tips? thanks for all help.

 

[Gerry]

John

You might test your RAM memory
http://www.memtest.org/

Also do a full surface scan with HD Tune.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~