Bluescreen: network file copy and shared printer connection

[JT]

Hello all,
I've had a problem with Vista 32bit for quite a while now. This happened
before and after Sp1. Basically, if I connect to a remote share and attempt
to copy a file to the pc/server, i'll get a bluescreen after a few seconds. I
can't remember the exact file referenced in the crash (I can recreate it and
get it). This also happens when I attempt to connect to a shared printer. SP1
didn't make a difference. Anyone have any ideas or heard of similar vista
behavior?

Thanks in advace...

 

[R. C. White]

Hi, JT.

Please turn off the default option to "Automatically restart" on "System
failure". Next time, the BSOD will stay on your screen until you press the
Reset button to restart your computer. This will give you plenty of time to
copy down the exact Stop code and any parameters that are shown. Then you
can put those - verbatim - into your next post here and some guru (not me!)
should be able to interpret the codes and point you in the right direction.

To change that default option setting, start by pressing <Win>+Break. (That
is, hold down the Start key - often called the WinKey or the Windows logo
key, depending on which keyboard you have - while you press the Pause/Break
key - in the upper right of most keyboards.) The System Properties window
should pop up in your face. Then click Advanced System Settings (and
furnish the Administrator password) | Advanced | (Startup and Recovery)
Settings. Finally, clear the box "Automatically restart", and OK your way
out.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)

 

[JT]

Thanks for the advice R.C. I'll do that.

JT

Hi, JT.

Please turn off the default option to "Automatically restart" on "System
failure". Next time, the BSOD will stay on your screen until you press the
Reset button to restart your computer. This will give you plenty of time to
copy down the exact Stop code and any parameters that are shown. Then you
can put those - verbatim - into your next post here and some guru (not me!)
should be able to interpret the codes and point you in the right direction.

To change that default option setting, start by pressing <Win>+Break. (That
is, hold down the Start key - often called the WinKey or the Windows logo
key, depending on which keyboard you have - while you press the Pause/Break
key - in the upper right of most keyboards.) The System Properties window
should pop up in your face. Then click Advanced System Settings (and
furnish the Administrator password) | Advanced | (Startup and Recovery)
Settings. Finally, clear the box "Automatically restart", and OK your way
out.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)

 

[R. C. White]

Hi, JT.

OK. Now we're getting somewhere!

Probably caused by : ntkrpamp.exe ( nt!Kei386EoiHelper+1706 )

I never heard of ntkrpamp.exe, but Google gets over 17,000 hits for
ntkrpamp. The first one suggests all kinds of possible causes (heat,
SoundBlaster, Asus or chipset drivers...). The second one
(http://www.liutilities.com/products/wintaskspro/processlibrary/ntkrpamp/)
offers to download a test program. Since I know nothing about either of
them (or the many other sites), I'll let you do the testing. Or wait for
further help here from an expert.

Anybody who might be able to help will almost certainly need to know
something about your hardware, so please include that info in your next
post. Make and model of your computer, or mobo/chipset/CPU if you built it
yourself, graphics card, HD configuration...

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)