bluescreen crash: 0xd1, smserial.sys

[raveenna]

Hi all,

I have WinXP pro SP2 on a P3 1GHz/512MB dell PC, with soundblaster audigy
and SM56 speakerphone modem as PCI cards. Whenever I use internet it
shutsdown sudeenly and reboots with no errors. I switched off the automatic
reboot option and found the following error:

STOP: DRIVER_IRQL_NOT_LESS_OR_EQUAL

0xD1 (0x92E43394, 0x10, 0x01, 0xF7D2574E)

smserial.sys - address f7d2574ebase at f7cb7000, date stamp 408d00bf

I would be thankful if anyone would help me to solve it.

Thanx N regs...

 

[Gerry]

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused by
faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

Your problematic driver is one for your Motorola SM56 Modem. See if the
drivers offered in this link are more up to date and resolve the
problem:
http://www.motorola.com/softmodem/driver.htm

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Raveenna]

Hi Gerry,

Thanx for ur help, I updated the driver but problem still persists. I tried
some tricks but no use. When I disabled my Creative Audigy sound card, its
working fine.

If anybody help me to solve this pbm, so that I can use both sound and modem
cards, it'd be gr8.

Thanx regds,
Raveena