I started getting blue screens about two months ago. Originally, the tech
said it was due to K9 software I had on the computer to keep my kids from
going to certain websites. So, he fixed it "supposedly" and I removed the
software. At that time the error was 0x0000008E.
I have an HP A1102N desktop computer with Windows XP Home Edition. It has
the .2600 Service Pack 2 version and AVG FREE anti-virus software.
When it happened again, I took it back to him because it was still under
their warranty due to the repair. At this time, he said it was just a couple
of errors and he corrected it. I don't recall what he referenced. I was
concerned, because I know this should not be continuously happening. However,
he said this happens sometimes with Windows.
Then, last Tuesday I took it in. The computer went to blue screen again
while I was watching a streaming online movie. The technician said there was
an error due to a temporary file associated with that and something else and
corrected it with a simple "Windows overlay."
When the blue screen appeared on Christmas Eve, it referenced the rdbss.sys
file. I believe he said to follow the prompts once I insert the disk and type
into the DOS screen that will appear, but at this point I don't want to do
anything wrong.
I checked the event viewer and both Application andf System have thousands
of events, not all errors. Here's what shows from the past week:
Application -
12/23 9:05PM - Hanging application WINWORD.EXE, version 11.0.8313.0, hang
module hungapp, version 0.0.0.0, hung address 0x00000000.
12/23 8:47PM - Hanging application WINWORD.EXE...
12/20 11:09PM - Hanging application IEXPLORE.EXE, version 8.0.6001.18702,
hang module hungapp, version 0.0.0.0, hung address 0x00000000.
12/20 8:51PM - Hanging application WINWORD.EXE...
12/20 8:50PM - Hanging application EXCEL.EXE, version 11.0.8316.0 hang
module hungapp, version 0.0.0.0, hung address 0x00000000.
System -
12/27 10:54AM - Akamai NetSession Interface service terminated unexpectedly.
It has done this 1 time(s). The following corrective action will be taken in
1000 milliseconds. Restart the service.
12/27 10:54AM - The hpdj service failed to start due to the following error:
The system cannot find the file specified. Source - Service Control Manager
12/25 12:18AM The server was unable to allocate from the system nonpaged
pool because the pool was empty.
12/24 9:03AM - hpdj...
12/23 3:34PM - hpdj...
12/23 2:50PM - THe volume ID for C: has been reset since it was a duplicate
of that on F: This volume ID is used by Distributed Link Tracking to
automatically repair file links, such as Shell Shortcuts and OLE links, when
for some reason those links become broken.
12/23 12:35PM - hpdj...
12/23 12:33PM - hpdj...
12/23 12:12 to 12:14AM - Warning. An error was detected on device
\Device\Harddisk0\D during a paging operation.
Also, Errors. The device, \Device\Ide\IdePort2, did not respond within the
timeoout period. Source - atapi
These two happened multiple times one after another.
12/22 8:13AM - hpdj...
Let me know what this could mean.