Blue Screen of DEATH

[Dirty Dawg]

Well, I guess you can't call it the Blue Screen of Death anymore as
at least it collects data and reports the problem and boots back up (or does
it?). I've had a total of 3 of these screens and am wondering how I can
view what took place and possibly find out if there are any steps I can take
to prevent the same thing from happening? Is anyone else experiencing this?
I couldn't find anything in search function on several bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2 weeks
old


Thanks for any and all input.

 

[Hobbes]

Well, I guess you can't call it the Blue Screen of Death anymore as
at least it collects data and reports the problem and boots back up (or
does it?). I've had a total of 3 of these screens and am wondering how I
can view what took place and possibly find out if there are any steps I
can take to prevent the same thing from happening? Is anyone else
experiencing this? I couldn't find anything in search function on several
bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2
weeks old


Thanks for any and all input.

If its a brand new desktop, return it to where you purchased it.

Vista doesn't normally BSOD.

If its a Dell, call them and complain.
My Dell XPS blue screened daily with XP...ended up being fixed with MB, CPU
swap (their first try at RAM was incorrect ).

Neither XP nor Vista has BS'd since (18 months ago) : ) , tho ubuntu still
locks up sometimes : (

 

[Nonny]

Well, I guess you can't call it the Blue Screen of Death anymore as
at least it collects data and reports the problem and boots back up (or does
it?). I've had a total of 3 of these screens and am wondering how I can
view what took place and possibly find out if there are any steps I can take
to prevent the same thing from happening? Is anyone else experiencing this?
I couldn't find anything in search function on several bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2 weeks
old


Thanks for any and all input.

Since it's a new machine, you might want to go on record with the
mfr's support staff and make a call.

 

[jessedorland]

If its a brand new desktop, return it to where you purchased it.

Vista doesn't normally BSOD.

If its a Dell, call them and complain.
My Dell XPS blue screened daily with XP...ended up being fixed with MB, CPU
swap (their first try at RAM was incorrect ).

Neither XP nor Vista has BS'd since (18 months ago) : ) , tho ubuntu still
locks up sometimes : (

Why can't we call Microsoft for support? We bought our laptop, and we
were FORCED to pay for GARBAGE VISTA. Yeah, I heard this nonsense "oem
support by pc company". This is nonsense.

 

[Hobbes]

Why can't we call Microsoft for support? We bought our laptop, and we
were FORCED to pay for GARBAGE VISTA. Yeah, I heard this nonsense "oem
support by pc company". This is nonsense.

You were forced ?
What , at gunpoint ?
I use XP, Vista, and not so much ubuntu.
Not forced to use any of them.

You must be pretty much held by the hand everywhere you go, huh ?

Next time you buy something, wear a helmut.

 

[Kerry Brown]

What were the details of the errors? There are a few places you can find the
details. Problem Reports and Solutions, Reliability and Performance Monitor,
or the Event Viewer. In the Start search box start typing any of these. When
you see it in the search result list click on it. On a new system there are
many things that could cause a BSOD. It could be a hardware problem, driver
problem, or an application has been installed that is not Vista compatible.
Looking at the details of the errors may help you pinpoint the cause.

 

[Dirty Dawg]

Thank you all for your input. I probably do need to call the manufacturer
on this one. It is Gateways FX541X and other than this one little problem,
it's a screamer (so to speak). In regards to the details of what happened
via some log, this particular time, it did NOT collect and dump anything off
into a file. The other times, if I remember correctly, it said something
about a driver and also when it got back to the desktop I got a message
stating that Windows had recovered from a fatal error (this was the other
times I got the blue screen), this time there was no dump, no message after
rebooting, nothing. I suppose I'll give Gateway a call. I certainly hope
that I don't have to send it back, hopefully it's just something simple.

Thank you all again for your input.

 

[Charles W Davis]

Why can't we call Microsoft for support? We bought our laptop, and we
were FORCED to pay for GARBAGE VISTA. Yeah, I heard this nonsense "oem
support by pc company". This is nonsense.

The computer manufacturer is the one to call. They got a big discount on the
Operating System. With that discount they agreed to support the system.
Think OEM....

 

[Kerry Brown]

You have to open one of the consoles I posted about to see the details of
the errors. Windows keeps logs of all the errors.

 

[Bruce Chambers]

Well, I guess you can't call it the Blue Screen of Death anymore
as at least it collects data and reports the problem and boots back up
(or does it?). I've had a total of 3 of these screens and am wondering
how I can view what took place and possibly find out if there are any
steps I can take to prevent the same thing from happening? Is anyone
else experiencing this? I couldn't find anything in search function on
several bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2
weeks old


Thanks for any and all input.

If a brand new computer is malfunctioning, call the manufacturer and
get some warranty support.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[Bruce Chambers]

Why can't we call Microsoft for support?

Because, when you consciously make a voluntary decision to purchase a
computer with an OEM operating system installed, you're agreeing that,
in exchange for the greatly reduced price on the OS, all support will be
provided by the computer's manufacturer.

We bought our laptop, and we
were FORCED to pay for GARBAGE VISTA.

Someone held a gun to your head? Have you reported this individual to
law enforcement agencies?

Yeah, I heard this nonsense "oem
support by pc company". This is nonsense.

No, not nonsense; just the simple facts, of which everyone (who hasn't
been living in a cave for the past ten years) has long been aware.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[Dirty Dawg]

Ok Kerry, thank you for your info.

I have been in the logs (boy are they extensive) and cannot find anything
that might shed some light on what happened, except a few where the wording
is like, "System shutdown was unexpected". No further details that I can
find in any other logs that might shine a light on something. I would
however like to ask you something relating to the logs that I found VERY
INTERESTING and since you are an MVP, I thought maybe you could shed some
light on this.


When I was in the logs looking around for any clues I noticed that there are
log entries dating clear back to the beginning of this year. I just ordered
this machine and received it very quickly inside of a week (yes the ordering
AND receiving of it, ALL inside a week). How is this possible unless the
system actually is as old as the logs indicate? My first bootup when I
got the machine I updated the time/date. The logs indicate the computer
name changing multiple times. Is it possible that I received a machine that
has been sent back by someone else and then redistributed to me? Man that
would really burn my butt!


Thank you for your time/input.

 

[cheley_bonstell88]

        Well, I guess you can't call it the Blue Screen of Death anymore as
at least it collects data and reports the problem and boots back up (or does
it?).  I've had a total of 3 of these screens and am wondering how I can
view what took place and possibly find out if there are any steps I can take
to prevent the same thing from happening?  Is anyone else experiencing this?
I couldn't find anything in search function on several bases.

Operating System:Vista Home Premium 32b - Brand new desktop not even 2 weeks
old

Thanks for any and all input.

Contact the Vendor

Ask that it be " Rolled back " to Windows XP;

-

 

[Kerry Brown]

Yes, that's certainly possible and seems likely given what you are seeing.
Another explanation could be the image they used to provision the computer
was created back then. If that's the case there should be a gap in the
timeline of the events in the logs. Did the name changes happen before you
received the computer? What brand is the computer?

 

[Dirty Dawg]

Yes there are gaps in the logs. As I mentioned in my last post, I just got
this machine, bought it brand new, and there are logs dating clear back in
the beginning of the year, in January. Then there is a log in March, and
then it goes to April. From there it goes to July, which is when I bought
and purchased the computer. It is a Gateway FX541X. Yes, the name changes
happened in the logs that I mentioned that occured before I got the machine.
I'll be giving Gateway a call on this, but what do you think the
possibilites are of this being a used machine? I was supposed to get a
brand new one. It's not like I had a machine and it didn't work out and I
had to send it back. I ordered this machine at around a week ago and
received it rather quickly.



Thanks for your input.

 

[Kerry Brown]

Yes there are gaps in the logs. As I mentioned in my last post, I just
got this machine, bought it brand new, and there are logs dating clear
back in the beginning of the year, in January. Then there is a log in
March, and then it goes to April. From there it goes to July, which is
when I bought and purchased the computer. It is a Gateway FX541X. Yes,
the name changes happened in the logs that I mentioned that occured before
I got the machine. I'll be giving Gateway a call on this, but what do you
think the possibilites are of this being a used machine? I was supposed
to get a brand new one. It's not like I had a machine and it didn't work
out and I had to send it back. I ordered this machine at around a week
ago and received it rather quickly.

It'll be interesting to hear what gateway says.

 

[jessedorland]

You were forced ?

Yes, I was forced! I wanted Windows XP Pro, or at least downgrade
option to XP.

All the stores in Toronto are selling Vista base computers -- XP Pro
were only available to business customers.

What , at gunpoint ?

That's how most of us feel in Canada.

See the following article.

Many users still prefer Windows XP

For about $200 and a few hours of your time, Stefan Kolbinger will
downgrade your computer.

It might sound like an odd offer, but Kolbinger -- who runs
Accesoware, a Pitt Street computer shop -- says that since March, some
50 to 60 people have taken him up on it.

And his clientele? Disgruntled PC owners who are unhappy with
Microsoft's decision to begin shelving its well-established Windows XP
operating system in favour of the newer, sleeker, and decidedly
unpopular Vista. "Some people are extremely vocal!" laughs Kolbinger.
"They feel like a fish out of water to some extent. They say, 'Just
take it off, even if it costs $200 to get an XP license.'"

http://tinyurl.com/5jxxcu

http://www.standard-freeholder.com/...auth=BY+TREVOR+PRITCHARD,+STANDARD-FREEHOLDER

 

[Dirty Dawg]

I've been able to talk to a techie at Gateway and he assures me that the
machine is NEW, but during the same conversation he also told me that the
manufacturing date is on the back of the computer which I checked after the
conversation on the phone with him. Well, I couldn't find it, so I don't
know what to think now. There is a distinct possibility that there was a
lack of communication during that call as the guy was from India (the accent
was a dead give away) and I had a very hard time understanding what he was
saying. So I'm going to try again tomorrow and hopefully I will be able to
talk to someone that speaks better English. This has been the worst
experience with Gateway that I have ever had, and I've been doing business
with them for a good number of years now. This may be my last computer from
them though if this is not handled better real soon.