Blue screen error on dialup

[Carrie]

This has happened several times, when it does, I've run spyware scans and finally did a system restore for a few days back. That seems to fix it for the time being. At the time it happens, I can't get onlnine. When it starts to dial, it makes a funny noise, like stuttering (stuck) and the blue screen comes up. This has also happened when I've been going over my saved photo DVDs (in he DVD drive) Looking for pictures and taking some off onto the computer.

Today it did it while I was writing in Word 2007, and decided to put it online, while Word was still open.

But, after it happens, it then won't let it dialup and go online without coming up again. Windows will come on okay, it just won't go online. That's when I virus/spyware scan, do disk cleanup, and finally restore to an earlier date.
I haven't copied down all the error messages, but have been looking in google for the main words and found many websites and boards (where it's asked about) Don't get any really clear fixes. At least that I can understand. I saw one answer that said it's an AOL problem, but I don't have AOL as an ISP (I just have the AIM instant message box). I recently took out the Viewpoint Manager that installs with AIM, and is used for the Super Buddies, because I had read it wasn't good and slowed the computer down. But the blue screen had happened before this and now today (I uninstalled it 2 days ago) Trying to see what I did, if anything that might be causing it.

The blue screen bascially says it has to close and the error is intelC52.sys page fault in a nonpage area. Also says one can restart in SAFE mode and go into the BIOS and disable shadowing or caching. But, I read (in my google searching) that this didn't help when one person tried it.

I haven't added any new hardware lately, or when it started doing this. It's done it maybe 3 times in the last 3 months. Each time, when it starts doing it, it then does it every time I try and go online, UNTIL I scan it and restore to an earlier date (I think it's the restoring that fixes it)

I have a 2 1/2 year old DELL XPS400 with WIN XP (media edition) and SP2
I've been getting alerts to download and install the SP3 but haven't yet. I've read on other groups that people have a problem installing it (have to get directions to do something in the registry before it will install) and it still has bugs and to put it off for a little while. Which is what I decided to do.
I don't think this would be related to my Blue Screen error message.
Up until now, anytime there's a download alert I put it in.
I hope this isn't too confusing, those who know probably know what I mean (about the error) I just wanted to put in all the details I could think of.

Thanks,
Carrie

 

[Malke]

This has happened several times, when it does, I've run spyware scans and
finally did a system restore for a few days back. That seems to fix it
for the time being. At the time it happens, I can't get onlnine. When it
starts to dial, it makes a funny noise, like stuttering (stuck) and the
blue screen comes up. This has also happened when I've been going over my
saved photo DVDs (in he DVD drive) Looking for pictures and taking some
off onto the computer.

Today it did it while I was writing in Word 2007, and decided to put it
online, while Word was still open.

But, after it happens, it then won't let it dialup and go online without
coming up again. Windows will come on okay, it just won't go online.
That's when I virus/spyware scan, do disk cleanup, and finally restore
to an earlier date.
(snippage)

The blue screen bascially says it has to close and the error is
intelC52.sys page fault in a nonpage area. Also says one can restart in
SAFE mode and go into the BIOS and disable shadowing or caching. But, I
read (in my google searching) that this didn't help when one person
tried it.

I haven't added any new hardware lately, or when it started doing this.
It's done it maybe 3 times in the last 3 months. Each time, when it
starts doing it, it then does it every time I try and go online, UNTIL I
scan it and restore to an earlier date (I think it's the restoring that
fixes it)

The file is connected to your modem drivers. Get the latest modem drivers
for your specific model machine from Dell's tech support website. Obviously
you will want a friend with a working Internet connection to do this for
you. Once you have the drivers saved on a CD-R or USB thumbdrive, install
them. If that doesn't fix the issue, your modem may be dying.

Malke

 

[Carrie]

The file is connected to your modem drivers. Get the latest modem drivers
for your specific model machine from Dell's tech support website.
Obviously
you will want a friend with a working Internet connection to do this for
you. Once you have the drivers saved on a CD-R or USB thumbdrive, install
them. If that doesn't fix the issue, your modem may be dying.

Malke

Thanks.
I looked all over for a newer driver, using the wizard (Device Manager)
going to Dell, and driverguide.com has a download that checks drivers on
your PC.
It says I have the newest driver.
When it gets into the error page, it happens when I dialup, but when it
does it the first time (blue screen) it's NOT always when I'm dialing up.
The first few times it happened when I'd been putting DVDs in and opening
them to look for pictures (from my saved files) Today it happened when I was
writing in Word 07 and decided to shrink it and put the computer online.
I do have another modem (new) someone gave me (they have wireless
internet) I can find a driver for and try if I have to.
I have a phobia about modem drivers and ports and getting them to work
(past experience with older PCs (LOL)

 

[Malke]

I looked all over for a newer driver, using the wizard (Device Manager)
going to Dell, and driverguide.com has a download that checks drivers on
your PC.
It says I have the newest driver.
When it gets into the error page, it happens when I dialup, but when it
does it the first time (blue screen) it's NOT always when I'm dialing up.
The first few times it happened when I'd been putting DVDs in and opening
them to look for pictures (from my saved files) Today it happened when I
was writing in Word 07 and decided to shrink it and put the computer
online.
I do have another modem (new) someone gave me (they have wireless
internet) I can find a driver for and try if I have to.
I have a phobia about modem drivers and ports and getting them to work
(past experience with older PCs (LOL)

If the modem came preinstalled with your Dell, the only place you should get
drivers is from Dell. I wouldn't bother with downloads that "check" your
drivers since all your drivers for hardware that came with your Dell should
only come from Dell.

Uninstall the modem in Device Manager and shut down the computer. If your
friend gave you a branded modem, go to its mftr.'s website and download the
drivers for it. Have a friend with reliable Internet service do this for
you. If your friend gave you an unbranded modem, go to the store and buy a
new one. PCI modems are cheap and a new modem will come with the correct
drivers so you don't need to mess about searching for the right ones.

With the computer off (obviously) and unplugged (perhaps not so obviously),
remove the old modem and install the new one. Start the computer and
install the drivers. There are no ports you need to open manually.

Malke