Blocked startup of Msconfig, Norton etc

[Guest]

I have installed all of the latest downloads from Symantec and Microsoft as of 23rd July. I have followed all of the advice for erradicating the trojans and worms from my hard drive that came up on the online scan from Symantec.
Now I still cannot access Msconfig, Regedit, Norton System or Antivirus, or the Task Manager.
Does anyone have ideas about what could be the cause of these problems?

Thanks
Jim

 

[Tin]

alternative way to access these utilities:


msconfig = c:\windows\PCHEALTH\HELPCTR\Binaries\msconfig.exe --- this
will not work if it missing from your system.
regedit.exe = C:\windows\regedit.exe
norton's stuff should located under c:\program files\norton------
taskmanager (taskmgr.exe) = C:\windows\system32\taskmgr.exe --- or you can
hold down crtl+shift+esc at the same time.


--
Tin,
n0bOdy

I have installed all of the latest downloads from Symantec and Microsoft

as of 23rd July. I have followed all of the advice for erradicating the
trojans and worms from my hard drive that came up on the online scan from
Symantec.

 

[Guest]

Have you attempted to start them from the run line? go>start\run and type in msconfig and click ok or hit enter on your keyboard. }:~)

 

[Jeff Rebeiro]

I had this problem on a machine that was heavily infected with Spyware. You
will need to run Adaware, Spybot, CWShredder, HijackThis!, and a full virus
scan all in safe mode logged in as administrator.

Unfortunately I was unable to completely remove this beast in a reasonable
amount of time at work and the rules for us stated that machines needed to
be reimaged if it took too long. I got it to the point where the system was
usable but within a day the beast came back.... this could have been the
user doing whatever they did in the first place to get infected.

What I needed to do to get the task manager and regedit back in normal mode
was to mess with the Local Security Policies.

This is a nasty program whatever it is.

Hope this helps,

Jeff Rebeiro