Blank Screen

[Shobha]

Hi
I have terminal server running on W2k box in application
mode. There are lot of applications running on the box. I
connect to this box from tsclient and get a blank screen.
Sometimes It just sits there for ever and if I get lucky I
do see the desktop after 5-10 minutes. This behaviour is
happening on couple of W2k servers.
All the application are in-house application built to run
on Terminal server.

Any help is appreciated.
Thanks
Shobha

 

[Matthew Harris [MVP]]

Does this happen on all user accounts?

Does this happen from all client computers?

Have you tried adjusting the MTU size on your network card
(s)?

-M

 

[Colin M. McGroarty]

I would also suggest trying the registry settings mentioned in the following
MS KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;216783

--
Colin M. McGroarty
MCP+I, MCSE, NT-CIP

(e-mail address removed)
www.McGroarty.org

 

[Matthew Harris [MVP]]

I don't see how enabling keep alives will solve this
problem...

Anyways, does this problem occur right after they logon?
If so, have you tried giving a test account a new profile
to see if the same problem occurs?

If it occurs right on connect _before_ you get the logon
screen, then you might want to adjust the mtu size. The
problem may be that pakcets are being dropped.

support.microsoft.com/default.aspx?scid=kb;en-us;q314825

-M

 

[Colin M. McGroarty]

Matthew,

The keep alives certainly couldn't hurt. I often see symptoms similar to
what Shobha is describing as a result of disconnects leaving multiple
sessions open. Enough open sessions and the performance of the box as a
whole will suffer. Anyway, it's a simple adjustment and can certainly be
done in conjunction with the MTU change.

Sincerely,

--
Colin M. McGroarty
MCP+I, MCSE, NT-CIP

(e-mail address removed)
www.McGroarty.org