Blank page when clicking on link.

[Arnaud Lesauvage]

Hi all !

I am the administrator of a web site hosted on a IIS5
server.
More and more of our clients are experiencing the same problem :
all the links in our web site open fine BUT one (unfortunately,
this is an authenticated site, so I can't give you the url, it
would be useless).
Those user are all using windows XP with SP2 and IE6.
When they click on this link, a blank page comes up. I could not
reproduce the behaviour, but after what they said, the page does
not even load : it just says done and it is empty. The url is goo
though.
If they copy the url and paste it in another window, the page
opens fine !!!
If they look at the source, it is the default "blank page" source.

I tried several fixes already :
Q816405 : BUG: Microsoft Internet Explorer Displays a Blank Page
While It Uses an HTTP 1.0 Request in a WinInet Application

I really thought this one would work, because the only difference
I can think of between this page and the others is character
encoding (but it does not fix anything) :
Q870863 : Internet Explorer 6.0 Service Pack 1 may display a blank
Web page after you select Auto-Select encoding.

I tried "regsvr32 urlmon.dll" also...

Does anyone know of another fix ?

Thanks a lot !

Arnaud

 

[PA Bear]

1. You click on a link and an IE window doesn't even open:

http://www.oehelp.com/ielnk.aspx

2. You click on a link and an IE window opens but it doesn't load:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click on a Link
http://support.microsoft.com/?kbid=281679
(re-register all DLLs listed in this KB article)

Installing the latest Cumulative Patch for IE may solve the problem as a
side-effect. Check in at Windows Update (tip: Do so later today).

 

[Guest]

I got all the latest updates. The problems persist!

 

[Arnaud Lesauvage]

1. You click on a link and an IE window doesn't even open:

http://www.oehelp.com/ielnk.aspx

That's not what my users are experiencing. As I wrote in my
message, all links open fine, BUT one. I alreade tried the
regsvr32 urlmon.dll trick.

2. You click on a link and an IE window opens but it doesn't load:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click on a Link
http://support.microsoft.com/?kbid=281679
(re-register all DLLs listed in this KB article)

I tried urlmon.dll (which is the most important I think). I should
try all the other ones maybe.

Installing the latest Cumulative Patch for IE may solve the problem as a
side-effect. Check in at Windows Update (tip: Do so later today).

Yes, I think that this could be a good solution, but those users
are working in a very secure environment, and the updates are
deployed from a centralized place (which is abroad, I am really in
a difficult situation).

Thanks for helping !

 

[Robert Aldwinckle]

....

I tried urlmon.dll (which is the most important I think).

Actually, if that's the problem source you could also try:

regsvr32 /i urlmon.dll

or the other regsvr32 commands documented in KB831429.
They are all key components of the old IE Repair (KB194177).

However, since the problem symptom involves secure protocol
I would also try these suggestions:

<title>KB813444 - How to troubleshoot situations where you cannot
complete MSN sign-up or connect to SSL secured (128-Bit) Web sites
by using Internet Explorer in Windows XP</title>


BTW supposedly it is possible to trace secure links:

<title>KB307272 - How To Trace ServerXMLHTTP Calls Using the
Winhttptracecfg Tracing Tool in XML</title>

It doesn't seem to be terribly well documented or implemented for usability
but it does give some clues. I would think it would be most useful for
comparing two traces of the same transaction attempt, one which worked
and a problem one.


HTH

Robert Aldwinckle
---

 

[Arnaud Lesauvage]

However, since the problem symptom involves secure protocol
I would also try these suggestions:

No secure protocol here.
When I said "authenticated", I meant that you need to enter a user
/ login to get to the site, but it is not an http authentication,
nor an ssl communication.
It is a basic session / cookie protection.

 

[PA Bear]

Please being a new thread about *your* problem(s) and *your* specific
environment.

 

[PA Bear]

You Cannot Open New Internet Explorer Window or Nothing Happens After

I tried urlmon.dll (which is the most important I think). I should
try all the other ones maybe.

Yes.

 

[PA Bear]

Arnaud Lesauvage wrote:

Yes, I think that this could be a good solution, but those users
are working in a very secure environment, and the updates are
deployed from a centralized place (which is abroad, I am really in
a difficult situation).

If users are working in "a very secure environment" and are allowed to
access the internet freely, *all* Windows Critical Updates should be pushed
to them within hours of their release.

If the "centralized place" abroad isn't able to do so, the users are hardly
working in "a very secure environment".

 

[Arnaud Lesauvage]

If the "centralized place" abroad isn't able to do so, the users are hardly
working in "a very secure environment".

Yes, that is true, but the problem is not about the availability
of the updates : the problem is that I cannot ask them to install
updates while I'm on the phone to see if this fixes the problem or
not.
Also, since the problem appears apparently for no reason, I
suspect updates to be the cause of it.

 

[Arnaud Lesauvage]

Yes.

I'll send them a batch with all the regsvr32 in it.
I'll tell you how it went.

 

[PA Bear]

Please include all of previous message(s) when replying here.