Blackberry no longer can read Outlook's calendar.

[Guest]

My Blackberry used to synchronize with Outlook at the office at which I no
longer work. I now wish to have it synchronize with Outlook at home. During
the synchronization process, it attempts to read the Outlook calendar and
fails at that point. I'm then prompted to debug, ignore or send a report to
Microsoft. I have deinstalled and reinstalled the Blackberry software but it
still will not work. Any help or suggestions would be greatly appreciated.

 

[Ben M. Schorr - MVP]

My Blackberry used to synchronize with Outlook at the office at which I
no
longer work. I now wish to have it synchronize with Outlook at home.
During
the synchronization process, it attempts to read the Outlook calendar and
fails at that point. I'm then prompted to debug, ignore or send a
report to
Microsoft. I have deinstalled and reinstalled the Blackberry software
but it
still will not work. Any help or suggestions would be greatly
appreciated.

You may have to call Blackberry for this one...

Have you reset the Blackberry device?

 

[Guest]

You may have to call Blackberry for this one...

Have you reset the Blackberry device?

I have contacted RIM, Cingular and Microsoft. All three tell me to contact
one or more of the others.

Further, I can find nowhere in any of the documentation provided with either
my device (hard copies) or the software (help) that tells me how to reset the
BlackBerry device. Can you tell me how and what effect that will have on my
data saved on the device?

Thanks,

Tim

 

[Ben M. Schorr - MVP]

I have contacted RIM, Cingular and Microsoft. All three tell me to
contact
one or more of the others.

Ugh. Hate it when they do that. RIM should be the right people to call,
tho.

Further, I can find nowhere in any of the documentation provided with
either
my device (hard copies) or the software (help) that tells me how to
reset the
BlackBerry device. Can you tell me how and what effect that will have
on my
data saved on the device?

Which Blackberry device do you have? Isn't there a little recessed
"Reset" button somewhere on it? It'll probably delete the data saved on
the device -- you'd be resetting the device to "like new" status.