Best RMA process?

[dterrors]

Which hard drive manufacturer has the best RMA process? (The worst
would've been maxtor, btw).

I'm looking for a new drive and I'm starting there. I would just buy a
seagate but I heard bad things about the 7200.10's...

 

[Steve Cousins]

Which hard drive manufacturer has the best RMA process? (The worst
would've been maxtor, btw).

Actually, I have had good luck with Maxtor's RMA process. It was fairly
efficient and painless. This is probably because they have a lot of
experience with RMA's. I haven't bought Maxtor drives for a couple of
years now because I had to send back a good percentage of the drives.

I'm looking for a new drive and I'm starting there. I would just buy a
seagate but I heard bad things about the 7200.10's...

The drives I have been getting to replace the Maxtor's have been the
Seagate 7200.10's. I haven't had a failure yet so I don't know what the
RMA process is like. I have had about 50 of these drives going for
almost a year now. I also have 32 Hitachi drives that have been going
for two years without a problem. These came in RAID arrays and I didn't
have a choice. When I do have a choice I get the Seagates. You can't
beat the 5 year warranty.

 

[Rod Speed]

Which hard drive manufacturer has the best RMA process?

Not possible to say that absolutely, it can vary by country.

(The worst would've been maxtor, btw).

I'm looking for a new drive and I'm starting there. I would just
buy a seagate but I heard bad things about the 7200.10's...

Yeah, there have been some problems.

 

[Odie Ferrous]

Actually, I have had good luck with Maxtor's RMA process. It was fairly
efficient and painless. This is probably because they have a lot of
experience with RMA's. I haven't bought Maxtor drives for a couple of
years now because I had to send back a good percentage of the drives.

I agree. It's certainly one of the easiest (from the UK, at least) and
as you say, they have vast experience of returns.


Seagate are amongst the best (my personal favourite) provided you don't
end up with one manufactured in China. These, I rate on a par with
Western Digital and Maxtor - i.e. to be avoided.

The drives I have been getting to replace the Maxtor's have been the
Seagate 7200.10's. I haven't had a failure yet so I don't know what the
RMA process is like. I have had about 50 of these drives going for
almost a year now. I also have 32 Hitachi drives that have been going
for two years without a problem. These came in RAID arrays and I didn't
have a choice. When I do have a choice I get the Seagates. You can't
beat the 5 year warranty.

In the UK, it's possible to get an advance replacement (subject to
supplying credit card details) which means your replacement arrives
within a few days, and you are then obliged to return the offending
drive within 30 days.

I don't pay much attention to a warranty; I prefer to go on
reliability. I'd rather purchase a reliable drive with a 12 month
warranty than a drive that has known issues but comes with a 5 year
warranty.

Just my 2p.



Odie

 

[Frodo]

With Western Digital, it took 10 business days from the time I sent in the
drive to when the replacement came (that was 2-3 years age)
My first choice lately in drives has been the Seagate 7200.9 line.

 

[dterrors]

With Western Digital, it took 10 business days from the time I sent in the
drive to when the replacement came (that was 2-3 years age)
My first choice lately in drives has been the Seagate 7200.9 line.

Why not the 7200.10's?

 

[Frodo]

A few months back when I was looking for a new hard drive, I checked the
newegg website on customer feedback on the
7200.10 and It seemed the reliability for the 7200.10 was not as good as
other drives.