bcm over wan

[Banjo Benjamin]

Greetings,

I have a 30,000 contact database that I'd like to share using BCM. My
client has multiple offices connected via VPN and will probably have 20
regular users of BCM scattered among those offices. I have set up a BCM 2007
database on a full SQL server and tried syncing via one of the remote
offices. The full 30,000 contacts seem to need to sync every time I try and
go online with bcm which is tying my desktop up for hours. I figure that I
have done something wrong, or that BCM will not work for me. Can anyone offer
me any suggestions?

Thanks
Regards
Banjo

 

[Lon Orenstein]

Banjo:

You're pushing the limits of BCM here. The first time you try to connect
from the client to the server over the VPN, BCM will probably time out near
the end. I haven't tried this since SP1 and used the new registry entry to
increase the timeout value but I'm not sure that it controls that situation
anyway.

Once you get a local copy created on the remote client, BCM will only synch
the changes and that should work fine. It's the initial creation that has
problems.

You might look at MS CRM Live instead. More expensive but designed for this
kind of scenario.

HTH,
Lon


___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com

 

[Banjo Benjamin]

Hi Lon,

Thank you for the quick response.

I know that I am pushing the limits of BCM with this. The frustrating part
is that all I want is to be able to track the email history between clients
and staff regardless of which of the staff is corresponding with them.


Please correct me if I'm wrong but if I can get past the sync I should be
ok, keeping in mind that there is a limited number of people that can sync
with the central database at a given time.

Thanks
Regards
Banjo

 

[Lon Orenstein]

Yes, once they get a database on their remote PC, BCM should work just fine.

Lon

___________________________________________________________
Lon Orenstein
pinpointtools, llc
(e-mail address removed)
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
www.pinpointtools.com