BCM installation hangs

[cazjohnson]

Can anyone help. I have a problem with the installation whereby it
hangs at the end of the second pass of green bars. I have to delete it
using Task Manager. When I then load Outlook the BCM software wixard
starts up and seeks to open/create an SQL database. I choose Create and
then get an error message to say "This action cannot be completed
because Business Contact Manager cannot access the database" followed
by "SQL Server does not exist or access denied".

It also wont uninstall, it hangs again.

I have Windows XP SP2 with Office 2003.

Thanks in anticipation.

 

[Luther]

BCM v1 or 2?

 

[cazjohnson]

V2, just downloaded.

 

[cazjohnson]

V2, just downloaded.

 

[Raul]

Does it hang during first part of the installtion or during the end part of
it ?Coz if it hangs during the second part of it should be an issue with
MSDE.Can you check for the confgsvr.out files created under C:\Program
Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Install and tell me what it
reads ?

 

[cazjohnson]

Raul, Confgsvr.out doestn't exist. I did a complete search of the C
drive. Thanks for your help.

 

[Raul]

Thanks for the update can u alsocheck if you have an msde.log file in the
temp folder,you can get there by going to start > run > %temp%.If you have
it open the same and open up the find window and serach for "return value 3"
(remove the quotes )

Raul Thomas

 

[cazjohnson]

Thanks. That doesn't exist either.

 

[Larry]

Try a clean boot
I have seen BCM hang on the last bar or two (or rather site there for
sometime). This could be conflict between MSDE and Antivirus, Spam blockers
etc...

Take a look at the following article:

310353 How to perform a clean boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

--
Regards,

Larry, [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[cazjohnson]

Thanks Larry but it doesnt do the trick. Any other ideas?i

 

[Raul]

You can try running the MDAC Component checker and see if you have
mismatches coz issue with the same will cause MSDE insatllation to fail this
is the link to download the same

http://www.microsoft.com/downloads/...f6-4a21-4b43-bf53-14332ef092c9&displaylang=en
is you are not familar with the usage refer the link below

http://support.microsoft.com/default.aspx?scid=kb;en-us;307255

 

[cazjohnson]

Thanks. Ran the component checker and everything is fine.

 

[cazjohnson]

I meant fine with the component checker. I still have the problem. Does
anyone have any other ideas?