BCM Email tracking

[Dan Shellist]

My BCM seems to be working now (it's been on and off for
this first week). When I open a contact, I see listed all
of the emails that that contact sent to me. Is it not
possible to also retain a history of emails that I send to
the contact? If so, how do I add them? Thanks.

 

[Sue Mosher [MVP-Outlook]]

BCM should be tracking both.

 

[Guest]

You are right Sue. My problem was (and remains) that both
incoming and outgoing emails look exactly alike in the
history. The "Parent" is shown as the contact regardless
of whether he/she was the sender or receiver. Sure would
be nice if the history identified the sender/receiver.
Any way to do that?

 

[Sue Mosher [MVP-Outlook]]

No. Send your feature requests to (e-mail address removed) and
(e-mail address removed)
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Gary Dikkema]

Is there a limit to the number of emails that can be tracked?

What if you wanted to use BCM and the nature of your business was contacting
15,000 contacts which could be grouped into 8,000 'families or accounts?

I'm also wondering as to performance with this much data.

Anyone know?

Gary D

 

[Sue Mosher [MVP-Outlook]]

I think that would be high but not totally out of reach. The hard and fast
limit would be the 2gb maximum for an MSDE database, I'm told. Probably the
only way to find out about performance is to try it.

 

[Gary Dikkema]

That may not be a good way to endear myself or my skillset to clients Sue
<VBG> especially if I'm wrong.

I presume archiving of BCM stuff is allowed? Perhaps that's a way to
perform annual pruning and trimming... though that may defeat
functionality...

I am using the BCM with SBS2003...

From my reading most BCM users would be stand alone machines?

TIA.

Gary D

 

[Sue Mosher [MVP-Outlook]]

BCM itself is a standalone application, period. The machines themselves
could be standalone or networked; it doesn't matter to BCM.

There is no archiving built-in, only backup and export.

I think it's helpful to keep in mind that BCM is a single-user application.
Would a single salesperson have 8,000 accounts to keep track of? (If so,
that's definitely a job I don't want. <g>)

As for performance, a quick Google of "MSDE performance" turned up several
interesting articles.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Gary Dikkema]

Thanks Sue! <VBG> See inline...

I think it's helpful to keep in mind that BCM is a single-user application.
Would a single salesperson have 8,000 accounts to keep track of? (If so,
that's definitely a job I don't want. <g>)

Saw this realtor who offered insight to this... a tool is a tool... if it
fits I mean... and yes, there is CRM... but for some this would be overkill.

As for performance, a quick Google of "MSDE performance" turned up several
interesting articles.

Thanks, will check it out...

Gary D