G
Guest
It never ceases to amaze me how Microsoft continues to get involved with
products that give new features while removing other necessary ones.
We had hoped to move to BCM to offset the weaknesses in Outlook, but in fact
BCM is a step backwards or maybe sideways. We would like to have the built
in sales tracking activities supposedly featured in BCM, but not at the cost
of other already gathered important information on existing contacts.
Automatic history collection and display is a welcome addition since Outlook
"Activites" will not update public journal folders without user intervention
to copy them manually from personal journals. However, the offset is the
loss of all user-defined fields makes BCM worthless to our company.
Why can't Outlook automatically collect all activity for a contact
regardless of user and put it in the public journal to be displayed in the
Activites tab by those with permission to do so?
Isn't the point of centralized activity/history display to allow users to
immediately see what has "been going on" with a
contact/prospect/customer/vendor?
In our desire to use a Microsoft product that is tightly integrated with the
rest of Office the way Outlook mostly is, we have avoided ACT, Goldmine etc.
as incomplete or less complete.
At this point it still seems better to add user-defined fields into Outlook,
to "emulate" those collected in BCM, since the alternative is to be
restricted to the limitations of BCM.
Am I missing something?
products that give new features while removing other necessary ones.
We had hoped to move to BCM to offset the weaknesses in Outlook, but in fact
BCM is a step backwards or maybe sideways. We would like to have the built
in sales tracking activities supposedly featured in BCM, but not at the cost
of other already gathered important information on existing contacts.
Automatic history collection and display is a welcome addition since Outlook
"Activites" will not update public journal folders without user intervention
to copy them manually from personal journals. However, the offset is the
loss of all user-defined fields makes BCM worthless to our company.
Why can't Outlook automatically collect all activity for a contact
regardless of user and put it in the public journal to be displayed in the
Activites tab by those with permission to do so?
Isn't the point of centralized activity/history display to allow users to
immediately see what has "been going on" with a
contact/prospect/customer/vendor?
In our desire to use a Microsoft product that is tightly integrated with the
rest of Office the way Outlook mostly is, we have avoided ACT, Goldmine etc.
as incomplete or less complete.
At this point it still seems better to add user-defined fields into Outlook,
to "emulate" those collected in BCM, since the alternative is to be
restricted to the limitations of BCM.
Am I missing something?