Basci word 2007

[Diane]

When somebody sends me a email with attachment I can't save or download the
document to word. I have comcast as my provider.

I have Norton Anti Virus with Comcast.

When I try to download attachement to save or open . The Norton Anti Virus
screen comes up asking me what I want to do with this attachment. Then it
says I have no Virus with them. Then the file comes up but it doesn't tell
we how long it it going to take to open or save the document.

..

 

[Gary VanderMolen]

Norton security products are among the top three troublemakers for
Windows Mail. First, be sure to disable its email scanning, for the
reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling Norton's email scanning is sometimes insufficient. If so,
do a trial uninstall, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you decide to replace Norton, download and install this free program:
http://www.microsoft.com/security_essentials

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

Gary VanderMolen, Microsoft MVP (Mail)
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"Diane" wrote in message
When somebody sends me a email with attachment I can't save or download the
document to word. I have comcast as my provider.

I have Norton Anti Virus with Comcast.

When I try to download attachement to save or open . The Norton Anti Virus
screen comes up asking me what I want to do with this attachment. Then it
says I have no Virus with them. Then the file comes up but it doesn't tell
we how long it it going to take to open or save the document.

..