Background noise with sound off

  • Thread starter Thread starter Gustaf
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Gustaf

This is an HP Pavilion ZE2372EA laptop, with WinXP SP2.

I hear a clearly audible background noise (white noise), even though
I've checked the "Mute all" checkbox in Volume Control. If I turn up
the volume, there's more noise, but my guess is that this noise is the
usual noise you'd expect to hear when you push the volume up high, and
the noise I hear constantly comes from another source. Because I hear
the noise even before Windows has started, or when I'm in the BIOS
setup. I wonder if this problem is really connected to (or can be
solved from) Windows at all. Shall I look elsewhere for a solution, and
if so, where? There are no sound card settings in the BIOS, and I got
the latest drivers.

Gustaf
 
Gustaf said:
This is an HP Pavilion ZE2372EA laptop, with WinXP SP2.

I hear a clearly audible background noise (white noise), even though
I've checked the "Mute all" checkbox in Volume Control. If I turn up
the volume, there's more noise, but my guess is that this noise is the
usual noise you'd expect to hear when you push the volume up high, and
the noise I hear constantly comes from another source. Because I hear
the noise even before Windows has started, or when I'm in the BIOS
setup. I wonder if this problem is really connected to (or can be
solved from) Windows at all. Shall I look elsewhere for a solution, and
if so, where? There are no sound card settings in the BIOS, and I got
the latest drivers.


Adjust the volume level in the mixer control so WAV is at mid-level and so
is the master volume control. Then adjust the volume control on your
speakers down from their max setting. The problem is with the noise in the
speakers because you probably have *their* gain (volume) set to max. That
is why you are hearing the noise before Windows is even loaded. By setting
the mixer levels at midpoint and then putting the speaker volume at what
would be considered normal listening levels you get the proper range of
software volume control. Alternatively, you could set the software mixer
levels at maximum and then adjust the speaker volume controls (while
listening to a "loud" music CD) to whatever you consider is the loudest
level that want to hear from them, then readjust the software mixer to what
you consider normal volume levels. It is unlikely that you want the noise
and distortion that is present when both speaker and mixer volumes are set
to max.

For example, with my speakers, I know from experimentation that rotating
their volume knob to the max position and then reducing by 10 indents sets
them to a gain level that is devoid of noise and gives me the proper sound
level when the mixer is set to midpoint to give me what I consider a proper
volume for listening to music CDs. If I occasionally want the volume up, so
I raise the mixer/software volume levels but don't touch the speaker volume
control. I've already set the mixer levels up to their highest slider
positions and then set the speaker volume control at the max volume level
that is comfortable for me to listen to for extended durations (at that
means the speaker volume control is not at its max setting). I then move
the mixer sliders down to more normal listening levels.

It is possible that even with speaker volume controls set to less then their
max settings and with reduced mixer slider settings that you still get the
white noise. Have you tried using better speakers cables (that have a
shield) than some cheapie 2-wire lamp cord wire? Then it is a problem with
your sound card, especially if using onboard audio, or with a cheap set of
speakers, or both. It is easier to get a better set of speakers to check if
the noise goes away (with mixer sliders at max and by reducing the speaker
volume control to less than max). Otherwise, the problem is with your sound
card or onboard audio. However, if it is not white noise but a buzz then
you probably need better cables or need to move away transformers, like the
kind at the end of power plug, away from your computer or speakers. If you
have speakers anywhere near your computer, and especially near the monitor,
you obviously should be using *shielded* speakers (and the cord needs to be
properly shielded and have a good ground connection on both ends).

If you have no volume/gain control on your speakers, or setting them on
their lowest gain level where the noise is still present, and because you
are hearing the noise with no OS loaded, you have cheap speakers or
low-grade amplifier(s) within and you need to get some where you can control
their volume, or you need better cables, or you have noisy electronics
nearby, or you have noisy power coming in (and need to filter it), or you
have a low-end consumer-grade computer with a cheapie sound card or audio
circuit. Just walk over to your stereo system and set its Treble slider all
the way up and then crank up the volume (while NOT playing from any source)
and you'll hear the white noise from your stereo speakers, too (unless you
have very inefficient or dull speakers or very good amplifiers with noise
cancellation on the inputs).
 
All that you wrote is correct and valuable.

And then there's my situation...I have my speaker wires coiled, to take up the slack. It turned out that the way the wires were coiled made them act like an antenna and I was picking up a garbled radio signal.

Live and learn.

Steven
 
Vanguard said:
Adjust the volume level in the mixer control so WAV is at mid-level and
so is the master volume control. Then adjust the volume control on your
speakers down from their max setting.

Thank you for this lengthy explanation. I learned from it, and I hope
others will too. However, I forgot to mention that I'm using headphones,
and the noise is coming from the headphones plug on the laptop. Same
results with 2 headphones. There are volume buttons, but they control
the Volume Control in Windows. There is no physical volume control for
that plug. From what I learned here, it appears the plug is set to max
(which causes the noise), and there's no way to adjust it. :-(

Gustaf
 
Gustaf said:
Thank you for this lengthy explanation. I learned from it, and I hope
others will too. However, I forgot to mention that I'm using headphones,
and the noise is coming from the headphones plug on the laptop. Same
results with 2 headphones. There are volume buttons, but they control the
Volume Control in Windows. There is no physical volume control for that
plug. From what I learned here, it appears the plug is set to max (which
causes the noise), and there's no way to adjust it. :-(

Gustaf


Set the mixer's master volume all the way up. Set the WAV (and other
sliders, if applicable) to a loud by non-damaging volume level. Then slide
down the master slider until you get a "normal" level that you want to use
most of the time.

Have you tried these same headphones in the headphone jack of your stereo
receiver (you may need a 1/4" to 1/8" adapter) or in your CD or portable
radio player with their volumes turned up (but not playing any audio)?
Could be you just need to get a better set of headphones. Don't expect the
cheap pair that came packaged with your CD player to do very well.
 
Vanguard said:
Set the mixer's master volume all the way up. Set the WAV (and other
sliders, if applicable) to a loud by non-damaging volume level. Then
slide down the master slider until you get a "normal" level that you
want to use most of the time.

Yes, but the background noise is not related to the Volume Control in
Windows. There's nothing I can do from there to make it more quitet.
Have you tried these same headphones in the headphone jack of your
stereo receiver (you may need a 1/4" to 1/8" adapter) or in your CD or
portable radio player with their volumes turned up (but not playing any
audio)? Could be you just need to get a better set of headphones. Don't
expect the cheap pair that came packaged with your CD player to do very
well.

I tried them in my desktop computer. When I check "Mute all", I hear
absolutely nothing, and when I have max volume I hear a little noise.
But the noise on the laptop with "Mute all" is still much louder. I
guess it's not a Windows problem after all, but a problem with the HP
laptop.

HP support recommended me to re-install the Multimedia components in
Windows, make a small change in an INI file, and install the latest BIOS
(which I already had). I didn't hear from them after that, so maybe this
is a known problem with no solution. I suggested to HP that they change
the headphones volume in next BIOS version, if possible.

Gustaf
 
I guess it's not a Windows problem after all, but a problem with the HP
laptop.

HP support recommended me to re-install the Multimedia components in
Windows, make a small change in an INI file, and install the latest BIOS
(which I already had). I didn't hear from them after that, so maybe this
is a known problem with no solution. I suggested to HP that they change
the headphones volume in next BIOS version, if possible.


Have you tried playing with the Treble and Bass sliders in the mixer?

Have you tried disabling the Mic input to make sure that you aren't hearing
audio that the microphone is picking up?
 

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