AVG 7 "stuck in a spin" - Help Please

[Jeni]

Hi everyone

I'm running Win XP SP2. Just yesterday [Sunday] on attempting to
download my email, AVG 7 appeared to be stuck in a spin in the system
tray and wouldn't dload any email. At the same time, the CPU icon
appeared in the system tray and free memory plummeted from the usual 60%
[total 500mb] to 15%. Newsgroup messages downloaded OK.

I disconnected but eventually had to resort to Ctrl, Alt, Del to shut
down the computer. I disabled AVG Email scanner and tried again. Same
thing happened. Contacted my ISP who talked me through various things,
none of which worked. I have scanned the computer with AVG 7, Norton
Antivirus, Spybot S&D, Ad-Aware, Stinger, CWShredder and Registry
Mechanic [all up to date]. None of these programmes reports any
viruses, malware etc. I have run Chkdsk, Disk cleanup and defragged,
but all appears to be ok.

....Just a thought.... the customer support person mentioned that this
sort of thing could happen if you inadvertently shut down the computer
without first disconnecting. I am certain I didn't do that!
But was wondering if this could be true? Any help greatly
appreciated. Thanks in advance.

Jay

 

[Reg Mouatt]

Hi everyone

I'm running Win XP SP2. Just yesterday [Sunday] on attempting to
download my email, AVG 7 appeared to be stuck in a spin in the system
tray and wouldn't dload any email. At the same time, the CPU icon
appeared in the system tray and free memory plummeted from the usual 60%
[total 500mb] to 15%. Newsgroup messages downloaded OK.

I disconnected but eventually had to resort to Ctrl, Alt, Del to shut
down the computer. I disabled AVG Email scanner and tried again. Same
thing happened. Contacted my ISP who talked me through various things,
none of which worked. I have scanned the computer with AVG 7, Norton
Antivirus, Spybot S&D, Ad-Aware, Stinger, CWShredder and Registry
Mechanic [all up to date]. None of these programmes reports any
viruses, malware etc. I have run Chkdsk, Disk cleanup and defragged,
but all appears to be ok.

...Just a thought.... the customer support person mentioned that this
sort of thing could happen if you inadvertently shut down the computer
without first disconnecting. I am certain I didn't do that!
But was wondering if this could be true? Any help greatly
appreciated. Thanks in advance.

Jay

Hi Jay,
Take a look at your e-mail Account Settings in particular the ones
for Server. AVG needs them to be changed to its own configuration in
order for the scanner to work and now you have disabled it the SMTP
Port setting should be reset to 110 and POP3 should be 25.
Maybe this will help.

Reg

 

[Jeni]

Hi everyone

I'm running Win XP SP2. Just yesterday [Sunday] on attempting to
download my email, AVG 7 appeared to be stuck in a spin in the system
tray and wouldn't dload any email. At the same time, the CPU icon
appeared in the system tray and free memory plummeted from the usual
60%
[total 500mb] to 15%. Newsgroup messages downloaded OK.

I disconnected but eventually had to resort to Ctrl, Alt, Del to shut
down the computer. I disabled AVG Email scanner and tried again.
Same
thing happened. Contacted my ISP who talked me through various
things,
none of which worked. I have scanned the computer with AVG 7, Norton
Antivirus, Spybot S&D, Ad-Aware, Stinger, CWShredder and Registry
Mechanic [all up to date]. None of these programmes reports any
viruses, malware etc. I have run Chkdsk, Disk cleanup and
defragged,
but all appears to be ok.

...Just a thought.... the customer support person mentioned that this
sort of thing could happen if you inadvertently shut down the computer
without first disconnecting. I am certain I didn't do that!
But was wondering if this could be true? Any help greatly
appreciated. Thanks in advance.

Jay

Hi Jay,
Take a look at your e-mail Account Settings in particular the ones
for Server. AVG needs them to be changed to its own configuration in
order for the scanner to work and now you have disabled it the SMTP
Port setting should be reset to 110 and POP3 should be 25.
Maybe this will help.

Reg

Hi Reg

Many thanks for your reply. I tried everything you said but the
settings were OK anyway. Rang the ISP again who deleted 2 spam emails
on the server. Rebooted, reconnected - same problem. Have checked all
AVG settings - all OK - all fully functional.

Any more thoughts on this, anyone? Help!! Or do I have to in touch
with Grisoft - again?

Thanks for reading this.

 

[Jeni]

Hi everyone

I'm running Win XP SP2. Just yesterday [Sunday] on attempting to
download my email, AVG 7 appeared to be stuck in a spin in the system
tray and wouldn't dload any email. At the same time, the CPU icon
appeared in the system tray and free memory plummeted from the usual
60%
[total 500mb] to 15%. Newsgroup messages downloaded OK.

I disconnected but eventually had to resort to Ctrl, Alt, Del to
shut
down the computer. I disabled AVG Email scanner and tried again.
Same
thing happened. Contacted my ISP who talked me through various
things,
none of which worked. I have scanned the computer with AVG 7,
Norton
Antivirus, Spybot S&D, Ad-Aware, Stinger, CWShredder and Registry
Mechanic [all up to date]. None of these programmes reports any
viruses, malware etc. I have run Chkdsk, Disk cleanup and
defragged,
but all appears to be ok.

...Just a thought.... the customer support person mentioned that this
sort of thing could happen if you inadvertently shut down the
computer
without first disconnecting. I am certain I didn't do that!
But was wondering if this could be true? Any help greatly
appreciated. Thanks in advance.

Jay

Hi Jay,
Take a look at your e-mail Account Settings in particular the ones
for Server. AVG needs them to be changed to its own configuration in
order for the scanner to work and now you have disabled it the SMTP
Port setting should be reset to 110 and POP3 should be 25.
Maybe this will help.

Reg

Hi Reg

Many thanks for your reply. I tried everything you said but the
settings were OK anyway. Rang the ISP again who deleted 2 spam
emails on the server. Rebooted, reconnected - same problem. Have
checked all AVG settings - all OK - all fully functional.

Any more thoughts on this, anyone? Help!! Or do I have to in touch
with Grisoft - again?

Thanks for reading this.

BTW [Sorry] - this is the error that comes up when AVG is misbehaving:

The server responded with an error. Account: 'Demon', Server:
'pop3.demon.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
Proxy Server: Cannot connect to the mail server!', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Thanks again.

Jay

 

[David W. Hodgins]

BTW [Sorry] - this is the error that comes up when AVG is misbehaving:

The server responded with an error. Account: 'Demon', Server:
'pop3.demon.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
Proxy Server: Cannot connect to the mail server!', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

According to http://www.propersupport.com/?menu=11&topicid=17#130
the cause/fix for this particular error is

Outlook Express is setup to use Secure Password Authentication.
Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'.
Uncheck the option for Secure Password Authentification.

According to http://forum.grisoft.cz/freeforum/read.php?3,27714,backpage=4
for AVG, this is usually caused by your firewall blocking AVG.
Possibly your firewall is blocking avg, following a program update,
since it's no longer the same program, that you gave permission to.

Check your firewall settings for AVG.

Regards, Dave Hodgins

 

[Reg Mouatt]

BTW [Sorry] - this is the error that comes up when AVG is misbehaving:

The server responded with an error. Account: 'Demon', Server:
'pop3.demon.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
Proxy Server: Cannot connect to the mail server!', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

According to http://www.propersupport.com/?menu=11&topicid=17#130
the cause/fix for this particular error is

Outlook Express is setup to use Secure Password Authentication.
Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'.
Uncheck the option for Secure Password Authentification.

According to http://forum.grisoft.cz/freeforum/read.php?3,27714,backpage=4
for AVG, this is usually caused by your firewall blocking AVG.
Possibly your firewall is blocking avg, following a program update,
since it's no longer the same program, that you gave permission to.

Check your firewall settings for AVG.

Regards, Dave Hodgins

There was, in fact, a very recent Priority update from AVG which had
ZoneAlarm treating it as a completely new programme and asking for
authority to allow AVG to phone home.

Reg

 

[Jeni]

BTW [Sorry] - this is the error that comes up when AVG is
misbehaving:

The server responded with an error. Account: 'Demon', Server:
'pop3.demon.co.uk', Protocol: POP3, Server Response: '-ERR AVG POP3
Proxy Server: Cannot connect to the mail server!', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

According to http://www.propersupport.com/?menu=11&topicid=17#130
the cause/fix for this particular error is

Outlook Express is setup to use Secure Password Authentication.
Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'.
Uncheck the option for Secure Password Authentification.

According to
http://forum.grisoft.cz/freeforum/read.php?3,27714,backpage=4
for AVG, this is usually caused by your firewall blocking AVG.
Possibly your firewall is blocking avg, following a program update,
since it's no longer the same program, that you gave permission to.

Check your firewall settings for AVG.

Regards, Dave Hodgins

There was, in fact, a very recent Priority update from AVG which had
ZoneAlarm treating it as a completely new programme and asking for
authority to allow AVG to phone home.

Reg

Hi Reg, Dave & Melissa

Thank you all for your efforts in trying to sort this problem out.
Sorry for the delay, but I've been busy looking at all your proposed
solutions [and reading AVG's forum messages]. I notice there are quite
a few people having this trouble.

1] I have double-checked all my server settings and they are all as
they should be.

2] I've double-checked Windows firewall settings - added AVG.exe file,
then AVGEMC.exe to the "exceptions" list [this was pointed out in the
forum answers].

3] I've rebooted, run all scanners again - same problem.

4] Interestingly, I was going to reinstall AVG but as soon as I
clicked the setup.exe file, a warning message came up saying AVG had
detected a bug in Roxio's Easy CD Creator and pointed me to a d/load
from Roxio's Website. I have d/loaded this, scanned it, and run it.
It has made no difference whatsoever.

5].... Melissa, to answer your questions:

"Are you sure that your Norton AV's on-access scanner is completely
disabled?"

It's not...have never had to disable it. I always have it running
along with AVG with no problems at all. But I DID disable it and still
have the same problem. I have now re-enabled it.

"Is this problem with AVG something that just popped up out of the
blue after having no problems before? Or is this a new installation
of AVG?"

Yes. It happened only last Sunday out of the blue. No this is
not a new installation, although I did update on Sunday and again
tonight.

"If the problem did just suddenly appear, can you remember if you had
installed any new software just before the appearance of the AVG
problem?"

No new software installed. Er...haven't done any System Restore at
all.
[Perhaps I should? Not very familiar with this yet...]

" .....it isn't until I've gone back once more to double-check every
setting that I'll discover my mistake (perhaps a slightly misspelled
account password, etc.)."

Have lost count of the number of times I've checked everything!!

Thank you again. If anyone has any more suggestions, please help.
There must be a mountain of email goodies waiting on the server

Should I attempt a reinstall, and if so, do I completely uninstall
first or allow the new install to overwrite?

Kind regards

Jay

 

[Reg Mouatt]

...SNIP....

Thank you again. If anyone has any more suggestions, please help.
There must be a mountain of email goodies waiting on the server

Should I attempt a reinstall, and if so, do I completely uninstall
first or allow the new install to overwrite?

Kind regards

Jay

Jay,
Does your ISP not have a web based mail facility. With BT Internet
and others, it is possible to sign in via the Internet, as you might
do if and when on holiday? If this is the case it would give you the
opportunity to read your messages whilst seeking a solution.

For something as tricky as this, in your place I would do an
uninstall first and then, before reinstalling, try downloading your
e-mail to see if it works as it should without AVG's presence.

Reg