automatic send/recieve NOT WORKING

[Chapman Jim]

A week ago I noticed that Outlook 2002 no longer
automatically looked for new email when I opened the
program. Nor would it receive new email or send email
unless I clicked on the Send/Receive button. Even when I
create a new email and click "send", it merely goes to my
outbox and stays there until I click the Send/Receive
button. (I'm running XP Home on a Compaq Presario 8000. I
connect via cable -- Road Runner.)

I've gone into Tools menu, Send/Receive Settings, Define
Send/Receive Groups and I see that All Accounts are setup
to: automatically send/receive every 5 minutes, and
perform an automatic send/recieve when exiting, but it
send/recieve still doesn't occur without me clicking on
the Send/Receive button.

 

[Russ Valentine [MVP-Outlook]]

It is difficult to determine why automatic polling is failing when you do
not post your mail account type and connection type. If automatic polling
once worked and now fails, you also need to examine what changes were made
to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.

 

[Guest]

Found my solution in one of these forum posts....
Somehow(?) the "Work Offline" seeting had been chhecked
under the File menu. After I de-selected it, everything
was back to normal.

 

[Guest]

I too had somehow hit the work offline button - Russ - I consider you a GOD.
I have been searching for days to figure out what the problem was and you
were the only one that gave clear advise - too bad you are not writing the
official Microsoft help menus!

 

[Guest]

THis was also a solution for me. I believe that in my case it was related to
downloading service pack 2 for windows xp. it may automatically check-mark
your "work offline" button.