Auto-Update never ends

[Daniel Kaplan]

Well this sucks. For the past year my Win XP has been auto-updating itself
without any headaches.

Now for the past few days it always wants to install the update indicated
below ***. It says it downloads and installs it successfully, but then
minutes later, it wasnt to do it again!

Microsoft wants to charge me $35 dollars for asking what's the deal? What's
the deal with THAT?

Anyone know?

Thanks ahead.


*** Update:
Security Update for Windows XP (KB923980)
Size: 208 KB - 665 KB
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
More information for this update can be found at
http://go.microsoft.com/fwlink/?LinkId=73852

 

[Gerry Cornell]

Daniel

Sensible suggestion by Mow Green.

To everyone who has pitched in on this thread ... hang in there, I'm
attempting to get someone from MS to check out this thread -

Subject : KB 923980 wants to be installed ever and ever again ?
Date : 11/15
Author : Crazy-Chris


For now I'd suggest uninstalling the update from Add/Remove Programs in
the Control Panel.
When the update is offered to be installed again, uncheck the box next
to it and click OK, then put a check in the box next to " Do not notify
me ... "

In order to see the above dialogue Automatic Updates should be set to
either " Download the updates ... let me choose when to install them "
or " Notify me but don't automatically download or install them "

Right click My Computer on the Desktop or Start Menu, choose Properties.
Click the Automatic Updates tab to access the options.

OR, one can access Windows Update or MS Update and hide the update there.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Daniel Kaplan]

Daniel

Sensible suggestion by Mow Green.

To everyone who has pitched in on this thread ... hang in there, I'm
attempting to get someone from MS to check out this thread -

Subject : KB 923980 wants to be installed ever and ever again ?
Date : 11/15
Author : Crazy-Chris

You know what really sucks? How does one get in touch with Microsoft to
tell them this is happening to many people? On their help site they
identify my product as being bought with the computer, so it's go to Gateway
for help (laughing) or pay Microsoft $35 just to tell them they're idiots
and to give me back my $35.

I really hate this....

 

[SergioQ]

I just got off the phone with Microsoft (866) 727-2338.

After subjecting myself to an hour long convo they finally seem to
admit (although not too much) that the error is on their end. And that
doing things to my machine won't change this circumstance.

So I guess it's a wait and see thing?

 

[Guest]

Just to reiterate your concerns, and in case numbers help, I am also having
the same problem. What a pain in the a$$

 

[Daniel Kaplan]

Just to reiterate your concerns, and in case numbers help, I am also
having
the same problem. What a pain in the a$$

They had me delete all the Registry entries related to that update, and
nada. Only after a good hour did he go and check further.

So I am confident that it is purely on their end, and once they fix it, it
will just disappear. Will post any replies I get here.

 

[Daniel Kaplan]

Ok, below is the reply I got from Microsoft, and it appears to have worked.
I say appears because:

- two of the 4 files they mentioned were not on my machine.
- the update does not appear in my Add/Remove programs, however when I look
online (Windows Update) it says I have it installed.
- as well, I no longer get the Update icon.

I am not posting this for EVERYONE to just use it, I make no warranties that
this works, or whatever. However there are people in these groups that know
a lot! I figure they can read it, know what these files do, etc. I figure
they might be able to read this, and figure out what this solution did.

As well, I say might because twice aftwards, I would swear that to shut down
my machine I had to say shutdown TWICE in a row. No longer, but I would
swear I had to.

Anyway, here it is.


Dear Sergio,

Thank you for contacting Microsoft Windows Update Support. My name is Raiden
and I am glad to work with you. To contact me, you may send emails directly
to my account: (e-mail address removed) with the case ID
SRX--------- in the subject line.

From your description, I understand that the update KB923980 is kept being
offered to install.

I understand the inconvenience you have experienced. Please be assured that
I will try my best to help you. However, if I have misunderstood your
concern, please feel free to let me know.

This issue may occur if some files' version is not correct. They should all
be at version 5.1.2600.3015. At this time, let us refer to the following
steps to troubleshoot the issue.

Step 1: Remove KB923980
============================
To uninstall this update:

1. Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
2. From the list of programs, select KB923980, and then click the Add/
Remove button to uninstall the update.

Step 2: Show hidden files, folders, and system files :
============================
1. Click Start.
2. Open My Computer.
3. Select the Tools menu and click Folder Options.
4. Select the View Tab.
5. Under the Hidden files and folders heading select Show hidden files and
folders.
6. Uncheck the Hide protected operating system files (recommended) option.
7. Click Yes to confirm.
8. Click OK.

Step 3: Rename the corrupt file
============================
1. Navigate to WINDOWS\system32
2. Locate the file named Nwapi32.dll and rename it to Nwapi32.old
3. Please repeat the above steps with another files:

Nwprovau.dll
Nwwks.dll
Nwrdr.sys

The .dll files are located in WINDOWS\system32
The .sys is located in WINDOWS\system32\drivers

Step 4: Reinstall KB923980 again
============================
Security Update for Windows XP (KB923980)

http://www.microsoft.com/downloads/...8f-1071-467b-80a2-e4dbfc050667&DisplayLang=en

After doing so, please restart the system and revisit Windows Update to see
if it's offered.

Please take your time with the above steps and let me know the results at
your earliest convenience. Thank you for your time and cooperation. If
anything is unclear in my email, please feel free to let me know. I am glad
to be of assistance.

I am looking forward to hearing from you.

Best Regards,

Raiden Tang
(e-mail address removed)
Microsoft Windows Support Professional