Auto-reply rule not working...

[Christine]

Folks,

In Outlook 2003, I have set up a separate account
(called "orders") that receives all the orders from my
website. I am trying to create a rule that automatically
replies to all inbound emails (essentially acknowledging
receipt of orders), using a user-defined Outlook mail
template that I created.

Nothing seems to make this work. The rule I created
specifies that Outlook should check all incoming email
for the "orders" account only, and then "reply" using the
template I created. The best result I've had so far is
that a small dialog comes up saying "unable to send" -
but the email account works just fine (except that the
rule won't work). Nothing appears in the Outbox either.

Any ideas? Thanks in advance...

 

[Christine]

Whoops - slight clarification. The dialog that pops up
when I run the rule says "Unable to reply to message"
(not what I said below). Hope that helps make it
clearer. Could it be that the "reply using template"
feature of rules just doesn't work?

 

[Guest]

You need an Exchange Server to automate replies. If you don't have the Out of
Office Assistant on the menu, you can't send auto replies. Look it up in Help.

 

[Christine]

Mary - that's not true- at least not according to
Microsoft's own knowledgebase. See
http://support.microsoft.com/default.aspx?scid=kb;en-
us;311107&Product=out2003

I've done everything they specify, but it doesn't work.

Christine

 

[Kelt]

I am having the same problem when i creat a rule. Did you ever get
this resolved? And if so, how?