audio and video setup freezes windows live messenger

[Techy_G]

Hi, my main issue at this time, i believe it may be related to sp3. but not
certain. I have recently formatted my computer. multiple times. and after
installing Windows Live Messenger, and my webcam. both seperately, when i go
in the audio and video setup in WLM as soon as i click the option to edit or
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and still
nothing but freezing.

what is causing this, or how can I fix it?

 

[PA Bear [MS MVP]]

[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
(Chat and e-mail support is available only in the United States and Canada.)
Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3"

 

[smlunatick]

Hi, my main issue at this time, i believe it may be related to sp3. but not
certain. I have recently formatted my computer. multiple times. and after
installing Windows Live Messenger, and my webcam. both seperately, when igo
in the audio and video setup in WLM as soon as i click the option to editor
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and still
nothing but freezing.

what is causing this, or how can I fix it?

I have got Windows Live Messenger working correctly with my Logitech
QuickCam Pro 5000 correctly. Make sure the PC is clean of possible
viruses and other spywares, before you install the Window Live
Messenger / QuickCam.

Also, clear out the Temporary folders and use an "administrator" type
account.

Also, which version of the QuickCam software you are using and which
web cam?

 

[Techy_G]

WLM version 8.5.1302.1018

[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
(Chat and e-mail support is available only in the United States and Canada.)
Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hi, my main issue at this time, i believe it may be related to sp3. but
not
certain. I have recently formatted my computer. multiple times. and after
installing Windows Live Messenger, and my webcam. both seperately, when i
go
in the audio and video setup in WLM as soon as i click the option to edit
or
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and still
nothing but freezing.

what is causing this, or how can I fix it?

 

[PA Bear [MS MVP]]

Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered, then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it to
take full advantage of IE7's enhanced security. (Root Certificates updates
are not offered via Automatic Updates, for some unfathomable reason.)
--
~PA Bear

WLM version 8.5.1302.1018

[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
(Chat and e-mail support is available only in the United States and
Canada.) Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 |
select "Windows XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hi, my main issue at this time, i believe it may be related to sp3. but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately, when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and
still
nothing but freezing.

what is causing this, or how can I fix it?

 

[heian]

Hi,

i don't have a straight answer to your problem, but it might
be an idea just to try to install an other webcam.

maybe it is possible to borrow one and see how it turns
out. it's not the best idea, but spending lots and lots of time
can be very frustrating.

good luck with it

Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered, then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it to
take full advantage of IE7's enhanced security. (Root Certificates
updates are not offered via Automatic Updates, for some unfathomable
reason.)
--
~PA Bear

WLM version 8.5.1302.1018

[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14
Apr-09.
(Chat and e-mail support is available only in the United States and
Canada.) Go to http://support.microsoft.com/oas/default.aspx?gprid=1173
|
select "Windows XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to sp3. but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately, when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control
alt
delete it.

i've even tried going back to an older version of WLM and still the
same
problem, i've updated the webcam, with logitechs newest up dates and
still
nothing but freezing.

what is causing this, or how can I fix it?

 

[Techy_G]

well ya obviously i have all the updates off windows update... but no worries
it was the version 8.5 of WLM that was the problem. some glitch in it i
guess. because i just installed the newest one, the 2009 version and the cam
works fine once again.
so it was a WLM screw up

Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered, then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it to
take full advantage of IE7's enhanced security. (Root Certificates updates
are not offered via Automatic Updates, for some unfathomable reason.)
--
~PA Bear

WLM version 8.5.1302.1018

[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
(Chat and e-mail support is available only in the United States and
Canada.) Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 |
select "Windows XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to sp3. but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately, when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and
still
nothing but freezing.

what is causing this, or how can I fix it?

 

[Techy_G]

ok so never mind, i talked too fast, in the new version i was able to go into
the main setup for audio and video without WLM freezing up. but when i start
the webcam in a convo it works right up until the other person accepts the
invitation. the all hell brakes loose and freezes right back up.

well ya obviously i have all the updates off windows update... but no worries
it was the version 8.5 of WLM that was the problem. some glitch in it i
guess. because i just installed the newest one, the 2009 version and the cam
works fine once again.
so it was a WLM screw up

Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered, then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it to
take full advantage of IE7's enhanced security. (Root Certificates updates
are not offered via Automatic Updates, for some unfathomable reason.)
--
~PA Bear

WLM version 8.5.1302.1018

:
[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
(Chat and e-mail support is available only in the United States and
Canada.) Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 |
select "Windows XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to sp3. but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately, when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control alt
delete it.

i've even tried going back to an older version of WLM and still the same
problem, i've updated the webcam, with logitechs newest up dates and
still
nothing but freezing.

what is causing this, or how can I fix it?

 

[PA Bear [MS MVP]]

Unfortunately you've still not answered either of my question so I have
nothing further to add to this conversation.

ok so never mind, i talked too fast, in the new version i was able to go
into the main setup for audio and video without WLM freezing up. but when
i
start the webcam in a convo it works right up until the other person
accepts the invitation. the all hell brakes loose and freezes right back
up.

well ya obviously i have all the updates off windows update... but no
worries it was the version 8.5 of WLM that was the problem. some glitch
in
it i guess. because i just installed the newest one, the 2009 version and
the cam works fine once again.
so it was a WLM screw up

Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered,
then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it
to
take full advantage of IE7's enhanced security. (Root Certificates
updates are not offered via Automatic Updates, for some unfathomable
reason.) --
~PA Bear

Techy_G wrote:
WLM version 8.5.1302.1018

:
[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14
Apr-09. (Chat and e-mail support is available only in the United
States
and Canada.) Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3" --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to sp3.
but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately,
when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control
alt delete it.

i've even tried going back to an older version of WLM and still the
same problem, i've updated the webcam, with logitechs newest up dates
and still
nothing but freezing.

what is causing this, or how can I fix it?

 

[Techy_G]

yes automatic updates is enabled. and yes i have done the second question
too. everything is done, that you have suggested

Unfortunately you've still not answered either of my question so I have
nothing further to add to this conversation.

ok so never mind, i talked too fast, in the new version i was able to go
into the main setup for audio and video without WLM freezing up. but when
i
start the webcam in a convo it works right up until the other person
accepts the invitation. the all hell brakes loose and freezes right back
up.

well ya obviously i have all the updates off windows update... but no
worries it was the version 8.5 of WLM that was the problem. some glitch
in
it i guess. because i just installed the newest one, the 2009 version and
the cam works fine once again.
so it was a WLM screw up


:
Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered,
then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install it
to
take full advantage of IE7's enhanced security. (Root Certificates
updates are not offered via Automatic Updates, for some unfathomable
reason.) --
~PA Bear

Techy_G wrote:
WLM version 8.5.1302.1018

:
[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14
Apr-09. (Chat and e-mail support is available only in the United
States
and Canada.) Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3" --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to sp3.
but
not
certain. I have recently formatted my computer. multiple times. and
after
installing Windows Live Messenger, and my webcam. both seperately,
when
i
go
in the audio and video setup in WLM as soon as i click the option to
edit
or
set it up, WLM freezes up and the only way to close it is to control
alt delete it.

i've even tried going back to an older version of WLM and still the
same problem, i've updated the webcam, with logitechs newest up dates
and still
nothing but freezing.

what is causing this, or how can I fix it?

 

[heian]

and what about the option to install another webcam?

some shops offer the possibility to bring stuff back when it is not damaged.
(most of them
will pay cash back too in my country)
Maybe you can buy one, if it works then you know the problem is something
with the
webcam or driver from the webcam. If it's not working, then you can check
other things.

I got once usb1 cam plugged into an usb2.0 card. Got lots of trouble.
After buying an usb2.0 cam it works fine.

Maybe it is the usb slot itselfs, there are active and passive usb slots.
Hard to explain, but see it as if there is power on the usb slot itselfs.
Usb1 slots will often not recongnize the newer usb harddisks which don't
need an external power supply.
The power comes from the usb slot. Same problem with my scanner. It needs
the power from the usb slot,
there is no power supply needed for it.
But some usb slots are 'passive', and will not work with my scanner.
Solution is to buy (try) an usb hub with power suppy.

Succes with it !

yes automatic updates is enabled. and yes i have done the second question
too. everything is done, that you have suggested

Unfortunately you've still not answered either of my question so I have
nothing further to add to this conversation.

ok so never mind, i talked too fast, in the new version i was able to
go
into the main setup for audio and video without WLM freezing up. but
when
i
start the webcam in a convo it works right up until the other person
accepts the invitation. the all hell brakes loose and freezes right
back
up.

:

well ya obviously i have all the updates off windows update... but no
worries it was the version 8.5 of WLM that was the problem. some
glitch
in
it i guess. because i just installed the newest one, the 2009 version
and
the cam works fine once again.
so it was a WLM screw up


:
Is Automatic Updates enabled?

Can you do the following successfully?...

1. Go to http://windowsupdate.microsoft.com;

2. Install any required Windows Update-related software, if offered,
then
click CONTINUE;

3. Select CUSTOM and scan;

4. Select & install any critical security updates offered; follow all
prompts.

NB: I would not recommend installing IE7 via Windows Update if it's
not
already installed. If IE7 is already installed, look for a Root
Certificates update in Optional category; if it's available, install
it
to
take full advantage of IE7's enhanced security. (Root Certificates
updates are not offered via Automatic Updates, for some unfathomable
reason.) --
~PA Bear

Techy_G wrote:
WLM version 8.5.1302.1018

:
[Forwarded to WLMessenger newsgroup via crosspost]

What version of WLMessenger is installed?

Free unlimited installation and compatibility support is available
for
Windows XP, but only for Service Pack 3 (SP3) and *only until* 14
Apr-09. (Chat and e-mail support is available only in the United
States
and Canada.) Go to
http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
"Windows XP" then select "Windows XP Service Pack 3" --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Techy_G wrote:
Hi, my main issue at this time, i believe it may be related to
sp3.
but
not
certain. I have recently formatted my computer. multiple times.
and
after
installing Windows Live Messenger, and my webcam. both seperately,
when
i
go
in the audio and video setup in WLM as soon as i click the option
to
edit
or
set it up, WLM freezes up and the only way to close it is to
control
alt delete it.

i've even tried going back to an older version of WLM and still
the
same problem, i've updated the webcam, with logitechs newest up
dates
and still
nothing but freezing.

what is causing this, or how can I fix it?

 

[Techy_G]

i have the quick cam zoom, silver, from logitech. and got the newest program
version on the logitech website.