Attachment missing from certain senders only

[Keith]

With my Windows Mail, attachments are missing from only certain senders. My
co-worker, Sue, sends out email blast with attachments to multiple recipients
including myself. I've verified that other recipients did received the email
with attachments w/o a problem, however, when I open my email, the
attachments are not there. This only happens with this particular sender
only. I've also verified that other recipients do use Windows Mail.

Can anyone help?

 

[Gary VanderMolen]

Chances are, that sender is using Outlook when sending.
The explanation for that problem is here:
http://email.about.com/od/outlooktips/qt/et121705.htm

The basic problem is that Outlook, by default, uses a proprietary
form of encoding for attachments, which is not readable by
non-Outlook mail clients.
Ask the sender to resend using either plain text (preferred) or
standard HTML format. For more on this issue see:
http://email.about.com/od/outlooktips/qt/et121705.htm

 

[t-4-2]

Gary,
I was thinking about Outlook too, but, the OP said he verified that the
other recipients also used WM and yet they received the attachments.
I was thinking of the 2 options under : Tools > Options > Security.
Am I way off ?

t-4-2

 

[Keith]

if that were true, why have the others who use the Windows mail received
their attachments?

 

[Gary VanderMolen]

Yeah, I missed that last detail about the other (successful) recipients
also using Windows Mail. My bad.

 

[Gary VanderMolen]

Since (apparently) you do receive attachments successfully from
other senders, your problem would not be due to a wrong setting
in your Windows Mail.

Select the message that has the problem. Notice the file size, which
will be larger than 10KB if there is an attachment. Then press the
Ctrl+F3 key combination. That will show you the raw source code of
that message. Is there evidence of an attachment, which typically
looks like a mass of random characters in the source code? Also,
is there a reference to Winmail.dat?
If not, which antivirus are you running?

 

[MergerBoy]

Gary: Bless you for the article link you posted about this
(http://email.about.com/od/outlooktips/qt/et121705.htm) which solved the
problem for me. In my case, I was receiving e-mail attachments fine from
Outlook senders in my office ... except for e-mails I personally sent to my
home account which were missing on arrival with no clue that there was ever
an e-mail attachment. The problem was a setting on my office Outlook, and not
my Vista Windows Mail. My Outlook setting for my personal contact, for some
reason, was set to convert e-mails to Outlook Rich Text Format (giving me a
winmail.dat attachment visible only by checking the e-mail properties on my
home pc). By changing the Outlook setting to "Let Outlook determine the best
format" the problem was solved. I mention this in case Keith is still having
a problem. In any event, thanks, Gary!

 

[Gary VanderMolen \(MVP\)]

You're very welcome. Glad to have helped.